Dealer Registration Clerk I
Openlane
- Brampton, ON Toronto, ON
- Permanent
- Full-time
● We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used
vehicles.
● We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand
and use.
● And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration,
and an entrepreneurial spirit.Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.What We Offer:
● Competitive pay
● Company paid medical, dental, and vision benefits
● RRSP (Canada) with company match
● Paid Vacation, Float, and Care Time
● Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)
● Long Term disability
● Robust Employee Assistance Program through Telus Health
● Employer paid Leap into Service Day to volunteer in your community
● Tuition Reimbursement for eligible programs
● Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
● Company culture of internal promotions, diverse career paths, and rapid advancementRESPONSIBILITES:
- Responsible for the collecting & processing of legal forms in a timely manner following a prescribed and accurate format that is required for registering new dealers and maintaining existing dealer files in a demanding, fast paced environment.
- Provides excellent customer service to both internal and external customers by assisting in person or telephone inquiries of various procedures and requests in an efficient and timely manner.
- Responsible for manually or electronically updating and entering new data on the computer in an accurate and timely manner in a prescribed format.
- Perform filing and other administrative duties as required.
- Assists with daily auction day duties as required.
- Answer customer inquiries through email, phone calls, or in person in a timely and professional manner.
- Keep records of customer interactions, process customer accounts and file documents.
- Identify and assess customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Occasionally assist with Clerking during the auction as needed.
- Other duties as assigned.
- High School diploma or equivalent in education (2-4 years) experience (retail or hospitality industry experience considered an asset).
- Superior customer service.
- Detailed, accurate, thorough and skilled at follow through.
- Ability to multi-task, good time management and organizational skills are a must.
- Must be able to make sound decisions by realistic analysis of all relevant facts and provide advice to required parties.
- Excellent communication skills both verbal and written.
- Must have Microsoft Office skills and ability to learn multiple systems.
- Ability to work under pressure and be adaptable.
- Ability to solve problems through investigation and make timely decisions.
- Strong phone contact handling skills and active listening.
- Ability to adapt in a changing environment.