Bilingual Income Verifier

• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Wellness: Tailored well-being solutions available 24/7.
• Time Off: Minimum 15 paid vacations, 6 wellness days, with federal holidays.
• Community Support: Paid Volunteer Day to give back to your community.
• Retirement Planning: Employee and employer contribution pension plan, plus the Fairstone Retirement Savings Plan
• Education: Tuition reimbursement program covering expenses up to $3,000 per year.
• Development: Access to Fairstone Academy for comprehensive training and skill development.
• Discounts: Exclusive access to discounted products and services, including car insurance, hotels, attractions, movies, gym memberships, and more.

• Review and verify applicant income and employment information
• Process any income and/or trailing documents received
• Managing a busy workflow while maintaining a high level of accuracy and meeting defined service standard and turnaround times
• Follow up with assigned dealerships to resolve pending/missing items via phone, fax and email, communicate and resolve issues

• Update records of customer interactions, process customer accounts and file documents
• Carefully review applicant proof of income and employment documentation to ensure legitimacy and accuracy
• Contact employers over the phone to further corroborate the information in a professional manner
• Provide prompt, efficient, detailed customer-oriented service to all stakeholders
• Perform all other duties as assigned

• You possess excellent verbal and written communication skills.
• You thrive in a fast-paced, ever-changing environment.
• You possess exceptional attention to detail while operating under a sense of urgency.

• You have strong analytical and arithmetic skills.
• You know your way through advanced internet browsing and have amazing investigative skills
• You communicate clearly over the phone and have strong listening skills.
• You can manage a busy workflow and multi-task effectively.
• You are tech-savvy and know your way through Microsoft Office Suite and Outlook

• Previous experience in a lending, automotive-related business, or financial services
• You are fluent in English and French
• Post-secondary education

• You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

Fairstone