Voice & Video System Admin II
Rogers Communications View all jobs
- Toronto, ON
- Permanent
- Full-time
- Operates Voice and IPTV networking environment by implementing configuration; executing installation; enforcing system standards. Environment consists of Voice Core and Edge, SS7 and TDM Network, IPTV Content (Aggregation & Delivery) Network, Headend and Middleware which includes Core Network, Access Network, Distribution Network and Viewing Devices.
- Provide Level 2 Support to all Front-line teams, Network Operations Centre, Business & Residential Technical Support for all Comwave services. This will encompass very complex single user cases as well as network-wide related cases relating to Voice and IPTV services.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Share a 24/7 weekly on-call rotation with Network Administrators (1 week on, 5 weeks off).
- Share a weekly planned overnight maintenance duty with Network Administrators (1 week on, 5 weeks off).
- Work closely with the System, Voice, IPTV and Network Engineering teams on service delivery projects in functions including (but not limited to) system deployment, configuration, monitoring, and documentation.
- Work closely with commercial vendors and carriers for escalating service, application and configuration related issues/questions.
- Provide ongoing training documentation and hands-on guidance for alert handling procedures to Network Operations teams.
- Assist in the provisioning of complex services for Wholesale/Business clients.
- Responsible for providing root cause analysis for all network-wide events that affect IPTV and Voice service uptime.
- Responsible for escalating design level related issues with encouraged solutions to engineering teams to better the overall delivery of services to customers.
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
- Experience working with Voice products in a large enterprise or service provider environment. Such equipment could include: Metaswitch, Broadsoft, Ribbon/Genband, Oracle Acme Packet, AudioCodes, Sonus, Cisco, and more.
- Experience working with IPTV products in a large enterprise or service provider environment. Such equipment could include: IPTV Head-ends, Set-top-boxes, DRM, CDN, and more.
- Knowledge Video and Audio delivery technologies such as HLS or DASH. Should be able to troubleshoot and diagnose issues related to IPTV services.
- Working knowledge of diagnosing IPTV and Multicast related issues using tools such as Wireshark/Tshark, Netflow, IPTV Monitoring systems, etc.
- Experience working with Network Monitoring systems to diagnose incidents or chronic problems.
- Working knowledge/ability of diagnosing network related issues using tools such as Wireshark/Tshark.
- Working knowledge in VoIP/Voice protocols including SIP, SS7, SIGTRAN, Megaco, RTP, etc.
- Working experience with Microsoft Teams and Office 365 environment and MS Teams Direct Routing.
- Working experience with Cisco Web Ex for Broadworks and Web Ex Control Hub.
- Working experience with optical equipment and lighting dark fiber an asset.
- Understanding the networking requirements as they pertain to VoIP/Video and Home Internet users.
- Able to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team.
- Able to learn and adapt to new services, systems, and technologies in an ever-growing technical infrastructure.
- Certified in Voice/IPTV domain; or equivalent experience preferred.
- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:
- My Path: self-driven career development program
- Rogers First: priority in applying to internal roles of interest
- Our commitment to the environment and diversity:
- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 61 Wildcat Road (7883), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Systems Administration
Requisition ID: 333276To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .Posting Notes: TechnologyLocation:Toronto, ON, CABeing a Rogers team member comes with some great perks & benefits including:· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs*available for full-time and part-time permanent employees, some restrictions applyLooking for career guidance and inspiration?Catch up on the latest episodes of podcast with Dr. Sonia Kang.