Assistant Food and Beverage Manager

• Effective and efficient administration and leadership of the front of house associates and functions of the operations
• Provide leadership and support to the food and beverage leaders
• Maintain service standards and enhance quality of service and offerings in partnership with the Food and Beverage Service Manager and food and beverage leadership team
• Establish, communicate, train and monitor front of house procedures
• Assist with the hiring, training, coaching and development of a successful and enthusiastic team, engaging in performance management and positive coaching and counseling as needed
• Manage scheduling in accordance with employment policies and budget targets
• Ensure that all time management and payroll processes are carried out in an accurate manner
• Assist in development and implementation of food and beverage orientation and training
• In collaboration with the Service Manager, create and develop menus as required
• Assist in the development of operating budgets and administer those budgets on an ongoing basis by monitoring and tracking expenses
• Serve as an individual contributor and department role model by performing technical or functional job duties including serving tables, clearing tables, taking orders
• Work with leadership to ensure that hourly associates clearly understand their job roles, responsibilities and performance expectations
• Address guest concerns, requests or issues
• Monitor dining room for seating availability, service, safety and wellbeing of guests
• Complete scheduled inventories, stock and requisition necessary supplies
• Collaborate with leadership to develop and carry-out ideas and procedures to continuously improve department performance
• Ensure that department goals are communicated, understood, and met by associates
• Coordinate tasks and work with other departments to ensure that the department runs efficiently
• Assist the Service Manager with preparing and conducting performance conversations
• Coach and develop associates through career development and advancement opportunities
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

• Post-secondary degree, diploma or certificate in related field an asset
• Minimum 2 years’ restaurant leadership experience
• Previous resort experience an asset
• Smart Serve certification
• Comprehensive knowledge of fine food, wine and service
• Previous cash handling and budget administration experience
• International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) level wine courses an asset
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with food and beverage software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling

Friday Harbour Resort