Manager, Auto Insurer Examination

• Maintain responsibility for the effective and efficient management of the assessment services, administrative services, performing financial management responsibilities in collaboration with the Altum Health Management Team, and performing various corporate management responsibilities which support and advance the program and UHN goals
• Responsible for ensuring that we are meeting SLA's and KPI's with respect to our key customers for which we a preferred vendor
• Explore new processes for ensuring the end product is produced in a timely cost effective manner
• Oversee the smooth functional operation of leased satellite location(s) and rented examination rooms (province -wide) inclusive of staffing and weekly schedule.
• Assess and coordinate usage of Altum sites with a view to streamlined processes for scheduling space(s)
• Utilize reports from WIN to ensure that timeframes are met. Utilize and develop reports in WIN to assist the team in achieving their goals (i.e. overdue reports, overdue assessor's report, statistics, specific to Insurance Companies, etc.) and to determine optimal staff resource levels
• Act as administrator for WIN (proprietary software) which encompasses assessor set-up, scheduling, workflow, and financial activities and closely liaise with IT consultants & finance to ensure workflow changes and fees are communicated and implemented
• Act as administrator/liaison for Smart Simple and IME Workflow, and assist our customers, when required, involving working with 3rd party software companies.
• Assist in implementing claimant & customer satisfaction surveys and developing an ongoing process to ensure compliance

• Maintaining a strong liaison with key personnel (Business Development & Marketing) to ensure we are meeting the needs of our customers is a key expectation
• You will be responsible for assisting in setting and achieving both revenue and quality targets within your portfolio

• Selection, development and management of all aspects of human resources and developing and maintaining professional/business relationships both internally and externally, including key stakeholders such as Assessors, Insurance Companies, claims adjusters and managers and other key stakeholders
• Meet with outside vendors regarding enhancements to our business, (i.e. digital dictation, filing systems, scanning, etc.)
• Manage assessment team staff in a constantly changing environment
• This includes monitoring staff productivity, performance (includes completion of Performance Reviews) and attendance. Monitor workloads, explore/identify gaps, improve processes and work with staff through implementation. Coordinates direct reports' vacation coverage
• People leadership is an integral component of the Manger's role. Driving change and leading teams through industry disruption and transformation will be an expectation

• Managing the development, implementation, evaluation, and maintenance of quality improvement/program evaluation initiatives that are aligned with delivery sites and/or UHN standards to ensure continuous quality improvement/program evaluation throughout the program
• Developing, implementing and managing long and short-term strategies for the expansion of the third-party component of the Program which are in alignment with site/hospital goals and strategies

• A regulated health care professional with academic qualifications from a recognized university and/or business degree combined with industry experience
• Registration with the appropriate regulatory College of Ontario, if applicable
• A minimum of three (3) years' leadership experience in the independent assessment marketplace

• Demonstrated Managerial track record in leading an organization through industry change and growth
• Demonstrated track record of strong leadership skills including change management, effective planning, program development, project management, organizational, interpersonal, and communication skills, team building and collaboration
• Demonstrated history of successfully planning, developing, and implementing key process improvements, human resources recruitment, retention, and team performance management
• Experience in the Insurer Examination marketplace is an expectation, with demonstrated solid understanding of the Automobile Insurance Act, specifically the SABS and LAT process
• Ability to work effectively and demonstrate composure under pressure/stressful conditions and to meet multiple and competing deadlines
• Excellent initiative, good judgment and decision-making with a demonstrated ability to multi-task, identify and resolve problems, and work collaboratively as well as in a self-directed fashion
• Ability to lead, make decisions, influence, mentor, motivate others, multi-task, and work a fast-paced, ambiguous and changing environment
• Ability to develop, implement and monitor a quality management program

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP

• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

University Health Network