Operations Officer

• This team is a part of Small Business mortgages and loans. Execute transactions with accuracy being key. Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

• Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.

• Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner
• Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivity
• Understand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escalate non-standard or high-risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct
• How will performance be measured: Meeting SLA, sticking to deadlines, team interaction as well as quality of work and productivity.

• Excellent written and verbal communication skills
• Microsoft office experience, Proficient in Excel, word and PowerPoint
• 2 + Admin experience
• Time management skills
• Must be able to work independently as well as in a team
• Adaptable and willing to learn
• Tech savvy – able to pick up on internal TD systems and quick leaner
• Understanding of risk compliance
• Punctual and reliable
• Organized and hardworking

• Previous experience in the banking industry
• Flexible to work
• Experience working with SOPs

ProViso Consulting