Are you fluent in both Dutch and English, with strong communication skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?Adecco is currently hiring a skilled and experienced Bilingual (Dutch/English) Resolution Agent to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills, attention to detail, and knowledge of legal procedures. If you're fluent in both Dutch and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you!Bilingualism in Dutch and English is mandatoryPay rate: $29.00/hourLocation: Remote- anywhere in CanadaAvailability Required: 3:00am - 11:00am ESTJob type: Temporary | full-timeHere's why you should apply:Paid weekly accurate and on timeStrong health and safety programsMedical and dental benefits once qualifiedFree training programsNew and quicker onboarding processResponsibilities:Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.Identify and address all customer questions and concerns.Thoroughly research and understand all facets of customers' requests.Ensure content of oral and written communication meets the needs of the target audienceWork closely with Project Support TeamOvertime may be required during peak time.Requirements:Must be legally eligible to work, and reside in CanadaMust be Bilingual - Dutch/English in both verbal and written communicationApplicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AMHigh School Diploma / GED required Associate Degree / College Degree preferredPrevious experience providing resolution options to customers3 year of customer service experience requiredExceptional written communication skillsDemonstrate strong conversational skillsAbility to work independently yet is a team playerStrong attention to detailAbility to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shiftKnowledge of class action litigation procedures, legal terminology, and settlement administration processesAre you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role!@@j CARP6653
