Account Manager

• Achieving sales and profit goals by developing and retaining existing customers and by developing business opportunities for growth within these accounts
• Drives profit margin and the customer success
• Schedule and conduct Quarterly Business Reviews (QBR) with customers
• Build and maintain an opportunity pipeline within existing customers to support revenue and territory growth goals within existing customers
• Well versed on clearly articulates the DGI Story to customers
• Brings in internal partners and leverages their expertise; as well as the tools and resources needed
• Build and maintain strong relationships with internal and external customers; building rapport and providing quick responses to inquiries.
• Build and maintain an opportunity pipeline to support revenue and territory growth goals within existing customers
• Utilizing a consultative selling technique, regularly make sales calls with current customers to maintain and grow the partnership; offer add-ons and products that may benefit the customer, suggestive alternative product solutions, introduce new items, demonstrates product features and uses and answers questions regarding product applications
• Generate and follow up on quoting activity and proposals, following up, negotiating terms and closing deals
• Identify, present and document productivity gains and cost savings opportunities to exceed customer’s goals
• Cultivate and maintain solid, long-term relationships with customers and suppliers
• Identify and help to develop strategies to grow business and forecast revenue
• Assist and resolve customer requests and/or problems in a prompt and professional manner
• Organizing and conducting training sessions for customers as well as introduce and demonstrate new products
• Report competitive conditions, observed customer financial weakness and customer feedback to management
• May perform replenishment duties for vending machines at their assigned customer Accounts
• Work closely with suppliers to secure mutual business through joint sales calls
• Attend sales, product and other branch/company meetings
• Other duties as assigned
• Reports to the District Sales Manager, Regional Sales Manager or VP of Sales

• Compensation: $80,000 plus bonus
• Minimum 5+ years outside sales experience preferred
• Metalworking/industrial/MRO experience required
• Strong business acumen; self-starter and team player
• Proven track record in meeting sales goals, account retention and account penetration (expanding sales within active accounts)
• Excellent and proven experience in territory planning and project management
• Maintains a calm steady presence and works well under pressure
• Strong attention to detail and highly organized
• Excellent and proven experience in time management skills including the ability to manage multiple tasks, meet aggressive deadlines and execute on agreed upon sales metrics
• Automated Procurement Systems (e.g. industrial vending) experience preferred
• Demonstrated ability to resolve problems and develop action plans
• Experienced in utilizing MS Office Suite (Word, Outlook, Excel, PowerPoint, Teams); previous experience with RubberTree, Phocas and ValueDocs preferred
• Excellent interpersonal, oral and written communication skills to include presenting and negotiating skills
• Valid driver's license and ability to travel often in the assigned territory
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability
• High school diploma or equivalent is required; 2- or 4-year college degree preferred
• PHYSICAL/MENTAL REQUIREMENTS:
• Requires prolonged sitting, standing, bending and walking
• Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
• Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
• High level of concentration, confidentiality and organization
• Must be able to occasionally lift 50 pounds

• Reside in Canada.
• Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
• Have a quiet, dedicated workspace free from distraction.
• For more details, see the Remote Work Policy in the Employee Handbook.

DGI Supply