Inside Account Manager
EMCO Westlund
- Mississauga, ON
- $50,000-60,000 per year
- Permanent
- Full-time
- Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
- Maintain relationships with established key accounts and ensure that their requests are being met
- Use interpersonal skills to strengthen relationships with existing customers and increase market share
- Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
- Prospect and develop new customers using outbound calling campaigns
- Meet or exceed the Profit Centre’s gross profit and sales targets
- Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
- Investigate and resolve customer issues such as pricing deductions and product returns
- Expedite customer material with vendors when required
- Follow up with customers on quotes and outstanding orders
- Support the Outside Sales and Counter Teams with customer orders and issues
- Be an integral part of the team supporting all activities that occur at the Profit Centre
- Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
- Perform other tasks as requested by the Profit Centre Manager
- College and/or University degree
- A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
- Proficient in the use of Microsoft Office software
- Outstanding customer service and telephone skills
- Ability to prospect new customers and increase sales with existing accounts
- Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
- Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
- Ability to identify customer requirements and provide profitable solutions and close the sale
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Experience using Trend and Eclipse
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time