Instructional Designer, Guest Services
Arc'teryx
- North Vancouver, BC
- $80,000-100,000 per year
- Permanent
- Full-time
- Collaborating with Manager, Guest Services Training, the Guest Services Training Team, and key stakeholders to create and execute a training strategy that enables the successful roll-out of seasonal and ongoing training initiatives
- Leading the end-to-end design and development of innovative and varied Arc'teryx authentic curriculum and instructional materials (e.g., eLearning, presentations, facilitator guides, etc.) in alignment with Guest Services training strategy
- Working cross-functionally with subject matter experts across the Guest Services and commercial teams to build out accurate and effective training content
- Creating and managing project plans that comprehensively detail project goals, key milestones, timelines, and required project resources
- Conducting needs assessments to understand training gaps and requirements
- Developing and implementing evaluation criteria that measures training effectiveness and strategic impact
- Engaging with and working alongside Guest Services Team members to stay connected to the business and understand training needs
- Staying up to date on industry standards and emerging trends in adult learning theory, instructional design methods and industry leading tools and applications
- Collaborating with Guest Services trainers and department leaders to develop training strategy and programs for Guest Services department support roles.
- Leading LMS implementation to support Guest Services training programs
- You have a bachelor's degree or post-secondary education in education, organizational behaviour, instructional design, a related field, or comparable experience
- You have 4+ years' experience in corporate training or learning design (retail or call centre experience is considered an asset)
- You have experience working with Learning Management Systems (LMS)
- You have demonstrable experience with creative tools such as Adobe Creative Suite, Final Cut Pro, and Instructional Design authoring tools (Articulate Rise, Storyline, 7Taps or others) (portfolio or work samples will be requested)
- You have extensive experience using Instructional Design methods (ADDIE, SAM, etc.) and designing learning in alignment with Adult Learning best practices
- You can foresee barriers and opportunities with implementing new training, and are solution-oriented
- You have excellent communication and interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization
- You thrive in an agile environment and can balance multiple priorities at once
- You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
- You have excellent project management skills
- You remain highly flexible and adaptable when faced with ambiguity
- You are able to balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it