Instructional Designer, Product Training
Arc'teryx
- North Vancouver, BC
- Permanent
- Full-time
- Designing innovative Arc'teryx authentic curriculum and instructional materials, such as eLearning, presentations, facilitation guides, participant guides and other complimentary documents
- Supporting and collaborating on product training projects end-to-end
- Creating modules and learning paths in our learning management system and other learning channels that maintain Arc'teryx content and branding guidelines
- Staying up-to-date on industry standards and emerging trends in adult learning theory, methods, tools and applications
- Tracking and measuring engagement and impact of Product Training channels while providing ongoing regular maintenance
- Facilitating and presenting to audiences of varying levels of the organization
- Working cross-functionally with subject matter experts at our Head Office / Design Centre and across our commercial teams to build out product training content
- Working closely with end users and key stakeholders to understand product training needs and requirements
- Engaging with guests in-store and working alongside our retail teams to stay connected to the business and understand product training needs
- Collaborating with members of our product team, retail training team and cross-functional partners to gather insights and identify product training impact and needs
- Collaborating and building out innovative and engaging product training
- Creating and executing implementation strategies
- You have a Bachelors degree or post-secondary education in education, organizational behaviour, human resources, or a related field
- You have 4+ years' experience in corporate training or training design in the retail industry
- You have experience working with a Learning Management System (LMS)
- You have experience with creative tools such as Adobe Creative Suite, Final Cut Pro, Instructional Design authoring tools (Articulate Rise, Storyline, 7Taps or others), Productivity and additional media management skills
- You can foresee barriers and opportunities with implementing new training, and you have demonstrated your ability to bring solutions and appropriate recommendations to solve anticipated learning needs
- You have end-to-end course development experience
- You have excellent interpersonal skills, and a demonstrated ability to build relationships across all levels of the organization
- You thrive in an agile environment and can balance multiple priorities at once
- You have excellent communication skills
- You can multi-task, meet deadlines, and manage priorities working in a fast-paced environment
- You have excellent project management skills
- You remain highly flexible and adaptable when faced with ambiguity
- You are able to balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it