Clinical Practice Lead- Client Experience Manager
CarePartners View all jobs
- Owen Sound, ON
- $76,869-96,622 per year
- Temporary
- Full-time
- Competitive salary, comprehensive health and dental benefits
- Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
- Flexible work from home arrangements supporting employee work life balance
- Inspiring leadership and opportunities for professional growth
- Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
- Interprofessional collaboration with our Professional Practice Research & Education Team
- This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $76,869.00 to $96,622.50, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.
- Client Advocacy: Serve as a liaison between clients, families, community care teams, and healthcare providers to ensure that clients receive appropriate care and support to achieve their goals and return to work where indicated.
- Client Experience: Develop and implement comprehensive care plans tailored to individual client needs, including scheduling appointments, managing medication, and facilitating referrals to specialists.
- Monitoring Progress: Track client progress and adjust care plans as necessary, ensuring that all aspects of care are addressed, and that clients are educated about their health conditions.
- Collaboration: Work closely with interdisciplinary teams, including community care teams, the referral source, and other health care providers, e.g. family physicians, to coordinate care and achieve client goals.
- Education: Provide education and resources to clients and their families to help them understand their health conditions and navigate the healthcare system.
- Documentation: Maintain accurate and up-to-date client records, ensuring compliance with healthcare regulations and relevant college standards.
- Registered Nurse (RN) degree
- 3 - 5 years of job-related experience or an equivalent combination of education and experience
- Registration with the College of Nurses of Ontario (CNO)
- Proven computer skills, including email, word processing, work scheduling systems
- Thorough knowledge of case management skills and nursing processes and practices
- Vehicle is required and some regular travel is required
- Leadership and people management skills are an asset
- Excellent English verbal and written communication skills
- French language skills are an asset
- Clear Background and Vulnerable Sector Check