Technical Advisor, Rolling Stock - Customer Service
- Montreal, QC
- Permanent
- Full-time
- Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
- Solve the world's most significant problems - Be part of exciting and innovative projects.
- Engaging, challenging, and fast evolving, cutting edge technological environment.
- Opportunities to advance your career and mentorship programs on a local and global scale.
- Competitive total rewards package.
- Profit sharing available.
- Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
- Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
- Participate in our celebrations, social events, and offsite business events.
- Opportunities to contribute your innovative ideas and get paid for them!
- Employee perks and discounts.
- Diversity and inclusivity focused.
- Assist with running maintenance on a fleet of locomotives and coaches, maintenance instructions from Computer Maintenance Management System (CMMS)
- Assist with unscheduled repairs on locomotives including Mechanical repairs, Electrical repairs, highly complex technical and troubleshooting repairs on locomotives
- Follow all maintenance instructions (wherever available) to adhere to and maintain compliance and high-quality standards
- Develop a working relationship with the Customer as an employee and representative of Siemens Mobility
- Verify that all defects, tasks, and/or incidents have been reported and documented in (CMMS) for compliance, issue tracking, and closure
- Provide second-line technical assistance to operations staff for troubleshooting and repair of locomotives
- Maintain compliance with all applicable safety rules, laws, and regulations
- Always ensure highest quality standards are met following Siemens Rail Systems procedures
- In the absence of Stores Keeper Controllers, perform Material transactions to support the fleet as needed
- Foster a work environment that drives a safety first zero harm culture (ZHC) and speak up when necessary as a stakeholder for shop and site safety for yourself and your coworkers
- Interact with the leadership as needed on all site issues, systems, and related facility operations
- Ensure proper communication between the Customer and the field team.
- Acts as a mentor and provides on-the-job training to peers and Customer as required.
- Provides feedback to the team regarding performance, quality, and productivity issues.
- Bachelor's degree in Electrical or Mechanical Engineering or DEC in Mechanical or Electrical Engineering Technology or equivalent experience
- Strong technical understanding of the rolling stock industry, with in-depth knowledge of rolling stock maintenance techniques, procedures and best practices
- Excellent English language skills, both written and verbal, with excellent communication skills in the language.
- Leadership, customer service, strategic innovation and ability to influence others.
- Ability to apply standard processes to maximize consistency of output and increase efficiency.
- User knowledge of Fleet monitoring and CMMS Software.
- Good knowledge of Microsoft Office suite application to generate reports, presentations, email communications, and work with spreadsheets.
- Ability to work under pressure (stress management).
- Be autonomous.
- Experience supervising and leading multi-functional teams in a rail environment preferred.
- Experience in fleet implementation.
- Previous experience in profit and loss management.
- Experience with contracts and commercial activities.
- Experience negotiating with representatives in the workplace.