Product Manager II, Retail
- Toronto, ON Ottawa, ON
- Permanent
- Full-time
- Discover and define: Work collaboratively to identify and solve complex problems retail merchants are facing.
- Communicate and Deliver: Share your understanding of business constraints and customer needs with your product team, ensuring everyone fully understands the problem and has the context needed to deliver effective solutions.
- Own and influence: Leverage data and qualitative insights to craft and prioritize the product roadmap and gain support from teammates, colleagues, stakeholders, and key executives to deliver on it.
- Iterate and Learn: Regularly gather customer feedback and analyze product performance to continuously refine features and improve the user experience.
- Raise the bar: You'll work with market-leading technologies, colleagues, and partners to create innovative solutions.
- Strong sense of ownership combined with exceptional organizational skills, enabling you to lead initiatives from product strategy through to delivery.
- A track record of driving the development of highly scalable, public-facing SaaS applications, with a focus on high-usage user experience.
- Excellent written and verbal communication skills, with the ability to present complex ideas clearly and compellingly, tailoring messages to different audiences and stakeholders.
- Demonstrated ability to work within distributed cross-functional teams, including engineering, design, GTM, and customer success, to achieve product objectives.
- Data-driven mindset, with experience leveraging analytics, customer feedback, and market trends to inform product decisions.
- Knowledge of the retail space environment (the life of typical merchants, workflows and their business operations)
- Experience tracking and evaluating NPS scoring would be a plus.
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Lightspeed share scheme (we are all owners)
- Flexible working policy
- Contribution to pension fund
- Loss of gain insurance
- Accident insurance
- Health and wellness benefit of $500 per year
- Mental health online platform and counselling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .