Manager Health Services EMS Operations - Clinical

• Plan, coordinate and evaluate systems to provide safe, effective and efficient ERS in collaboration with all service delivery organizations (SDOs), and federal health facilities within the province.
• Liaise with provincial and federal health facilities, fire services, law enforcement, other public safety organizations, social services, service delivery organizations, community program partners, municipal government and indigenous communities.
• Develop and manage an adaptive and collaborative team of clinical professionals with a culture of client service.
• Manage the provision of ERS across the province including coordinating and allocating appropriate resources across a network of ERS stations and service delivery locations within their assigned zone for the delivery of patient care in response to ERS requests.
• Coordinate and manage patient care services for ERS.
• Integrate and manage support services for ERS, including administration, program planning, implementation of quality improvement, risk management and utilization management systems.
• Work with Shared Health senior leadership to develop, manage, evaluate and ensure compliance with provincial clinical services standards, legislation, professional standards of practice, applicable code(s) of ethics, education and research within the program.
• Develop, recommend, implement and evaluate key performance indicators related to service delivery.
• Collaborate with key stakeholders to ensure safe, effective and appropriate client care through a clinical quality and patient care lens that will shape an environment for clinical and service excellence.

• 5 years of progressive management experience leading a broad spectrum of health services in a large, publicly funded health services delivery organization including:

• 2 years of management experience leading a high-performing, interdisciplinary clinical team within a unionized environment in a health services delivery organization including influencing and collaborating with senior management.
• 3 years of direct clinical services delivery across one or more assigned clinical areas of health care such as:

• emergency response services, virtual emergency care and/or emergency patient transport including medical dispatch and communications.
• community paramedicine, primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan.
• acute inpatient, specialty care and complex ambulatory settings.
• integrating innovative community-based care (such as home care, primary care, community paramedicine, etc.).
• 2 years of experience implementing program planning, development and evaluation.
• 2 years of experience building and leading.

• Post-secondary diploma in a relevant health discipline from an accredited education institution; a post-secondary degree is an asset.
• An equivalent combination of education and experience may be considered.

• Active member in good standing of an associated regulatory body as appropriate.

• Demonstrated mid-management leadership capabilities. The provincial health system in Manitoba has adopted the

• Proficient in the use of the organization's current technology, software programs, and equipment.
• Communicating in multiple languages, including local Indigenous languages and other languages commonly spoken in the service area are assets.

• Must be able to work safely in a typical computerized office environment with frequent virtual and in-person meetings.
• Must be able to travel by multiple vehicle types including in and where inclement weather is anticipated.
• Moderate to heavy physical effort, including lifting patients and equipment is infrequently required.
• Interruptions to respond to questions from senior leadership, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver's license and use of a personal motor vehicle for regular travel within the province.
• Individuals working at the Virtual Emergency Care and Transfer Resources (VECTRS) location must have and maintain Enhanced Level Two security clearance from the Winnipeg Police Service.

Winnipeg Regional Health Authority