Technical and Critical Account Manager
- Canada
- $65,500-87,000 per year
- Permanent
- Full-time
- Serve as the primary point of contact for our most important clients, building and maintaining strong relationships.
- Act as a liaison between clients and internal teams, ensuring that our clients receive timely and effective technical support.
- Develop a deep understanding of our clients' technical and critical needs, and work to proactively address any potential issues or concerns.
- Develop and maintain a thorough knowledge of our products and services, and be able to effectively communicate the value proposition to clients.
- Provide ongoing technical and critical account management support to clients, including regular check-ins, troubleshooting, and problem resolution.
- Develop and maintain a comprehensive understanding of industry trends and best practices, and proactively apply this knowledge to improve our clients' experience.
- Work with partners in supplying training for key group employees on Sherweb products, tools and platforms to ensure that they can navigate and use these at the upmost efficiency.
- Carry out all other related tasks per the job’s evolution and departmental needs.
- College or university degree in a technical field or equivalent work experience.
- 3 to 5 years of experience in technical account management, critical account management or a related field.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Strong problem-solving skills, with the ability to identify and resolve issues quickly and effectively.
- Strong attention to detail and organizational skills.
- Experience working in a fast-paced, dynamic environment.
- Fluency in both French and English is mandatory.
- A friendly and diverse work culture with inclusion and equality at the heart of our actions
- State-of-the art technology and tools
- A results-oriented culture where talent, action, and thinking outside the box are given due recognition
- Annual salary review based on performance
- Generous and caring colleagues of various professional and cultural backgrounds
- A base salary ranging between 65 500$ and 87 000$ yearly
- Vacation time that considers your previous experience
- Advanced paid hours to recharge your batteries (holidays and mobile days)
- Flexible benefits plan that adapts to your needs
- Flexible savings fund options
- A monthly home internet allowance
- A career path with opportunities to learn and grow
- Proximity to your direct manager and open, honest communication to support your development
- Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career