Global Technical Support Specialist
Schneider Electric View all jobs
- Montreal, QC
- Permanent
- Full-time
What this team does and why it matters
The Global Expert Technical Support Group is a collaborative and fast-growing environment where you can expand your technical expertise and explore a variety of career paths within Schneider Electric. You will support professionals such as electricians, application engineers, building controls specialists and sales teams as they select, integrate, operate and troubleshoot energy, power and building management systems. These systems range from simple metering solutions to highly complex and mission-critical environments.You will also work closely with our global R&D teams across several continents, partnering with software and hardware engineers to enhance our products and contribute to future innovations. This role is ideal if you enjoy solving meaningful technical challenges and want to make a direct impact on solutions used worldwide.What you'll be doingIn this role, you will handle advanced technical challenges across a wide range of building management and energy systems. You will be responsible for diagnosing issues, supporting field teams, and contributing to product improvements. Your work will have a direct impact on system reliability, customer satisfaction and continuous product enhancement.
- Resolving complex technical issues escalated by customers, Application Engineers, Sales teams and internal Engineering groups
- Identifying and qualifying product defects, and collaborating with Engineering teams to help them understand, reproduce and resolve these issues
- Tracking and documenting cases through our CRM system to ensure clear communication and traceability
- Researching technical problems, documenting findings and sharing solutions with the wider team
- Designing, planning, researching, evaluating and testing advanced systems used to monitor and control electrical and building management equipment
- Remotely connecting to customer installations to perform diagnostics, troubleshooting and system health checks
- Managing priorities for critical site escalations, particularly those involving Global Strategic Accounts and key partners
- Performing additional duties as required to support team objectives and customer needs
- Degree in electrical engineering, building automation, computer science or an equivalent background
- Strong track record in troubleshooting and diagnosing complex issues involving software, hardware, networks or databases
- Knowledge of electrical or power systems
- Practical exposure to building automation or HVAC control environments
- Comfort working with Windows operating systems and IP-based communication networks
- Familiarity with building management protocols such as BACnet, LON or Modbus
- Collaborative mindset and ease working with multidisciplinary technical teams
- Clear, confident communication skills, written and verbal
- Curiosity, analytical thinking and adaptability in a dynamic environment
- Ease interacting with professionals from varied technical backgrounds
- Openness to occasional international travel
- Fluency in French & English
- Experience commissioning building management systems
- Advanced technical support experience, on site or remotely
- Exposure to cloud architectures or modern application platforms
- Knowledge of programming or scripting languages such as C++, C, MySQL, Java or Python
- Familiarity with Schneider Electric automation solutions
- Understanding of programmable logic controllers (PLCs)
- Experience with Tridium Niagara
- Knowledge of I/A Series controls
- Experience with Workplace Tech and related tools
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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