About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we can’t wait for you to join us.What You’ll be Doing:Actioning all global air services and support, (ticketing, exchanges/re-issues, schedule changes, refunds etc.) on Amadeus GDSRespond in a timely manner to all emailsStay fully informed of all airline rules & regulationsEnsure all tickets due are processed/issued dailyAssist sales team with developing a culture & confidence in selling flights with toursEnsure proactive follow up with airlines on authorizations & problem file solutionPoint of contact for the local office in G Air matters, (Internal Booking Engine, etc.)General:Assist in any air project-related developmentOther duties or responsibilities as requiredStandard local office 9-5 work schedule with occasional after-hours/weekend emergency supportContribute actively to the company’s performance and culture by fully embracing G Adventures Core ValuesDesired Skills and Experience.Experience with Amadeus Cryptic systemAmadeus Cryptic advanced skills on PNRs, Fares, Ticketing, Exchanges, and Refunds (BSP/ARC)Minimum 1-year experience in customer service & Travel Sales environmentAdvanced computer skills and ability to learn new systemsConfident using Microsoft (Word, Excel) and Google (Gmail/Drive), etc.Customer Service focused, both internal and externalAirlines NDC (New Distribution Channel) understanding is an asset.Strong English, written and verbal communication skillsSelf-motivator and willing to communicate upAbility to multi-task and prioritize tasks, dutiesExcellent organizational skills and attention to detailSelf-starter mentalityWhat do we offer you?Competitive salary commensurate with the roleCompetitive benefits packageBirthday day offVacation time for you to rechargeEnhanced Parental LeaveLearning and growth opportunitiesEmployee Resource Groups*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
