Program Manager - IT IV

Toronto, ON
Contract
Full-time

8 days ago

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.Introduction: Robertson is seeking a skilled Program Manager to join our client.Contract Period: 3 months with potential to extend or convert
Pay Rate: Starting $85 per hour
Location: Toronto, ON
Location Type: Hybrid (3 days on-site)
Business Hours: Monday to Friday; 9 AM to 5 PMJob Responsibilities:

Program managing the scope, timeline, and resources related to technical outcomes as part of a global contact centre transformation program.
Manages and coordinates technical sub-workstreams through all phases of initiation, development, and implementation.
Interfacing with internal stakeholders between IT and Operations, and external vendor experts to define a delivery roadmap for 2026 and beyond.
Actively contributing to program RAID logs, developing analysis and forming recommendations on mitigating actions, and supporting the resolution of risks and issues.
Preparing workstream updates for an executive audience.
Proactively identifying areas of improvement across delivery processes, technical architecture, with proposed recommendations for management discussions.
Providing effective and regular communication within the project team, stakeholders, sponsors, and management.
Identifying technical resource needs for the program and establishes roles, expectations, and goals with team members.
Understands nature of impact and creates lessons learned for future delivery of technical outcomes.
Works with other technical delivery leads to follow documentation best practices and sharing of technical expertise.
Sees the big picture and has a vision for alternative approaches to getting the job done.

Experience & Qualification Requirements:

Demonstrated professional experience in contact centre technology program delivery, change management, executive communication.
A post-secondary degree and / or Master's degree in Business, Engineering, Computer Science or equivalent program
High level of proficiency with MS PowerPoint, Excel.
Business acumen to work seamlessly with non-technical stakeholders, including exceptional oral, written, and interpersonal communication skills with the ability to simplify complex technical concepts into business- and value-focused language; a key requirement is to communicate clearly and consistently keeping stakeholders well-informed of progress and challenges.
Must be willing to collaborate with teams in Asia in corresponding time zone.
High level of proficiency with PowerBI, SharePoint, and other program management tools.
Experience integrating business and technology teams.
Remains current with emerging contact centre technologies.
Experienced in working with non-local team members from other global regions.

****ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment. #LI-S1

Robertson & Company

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