Service Associate - Laundry Attendant

• Demonstrate a high level of integrity, provide a 5-Star experience to Guests and Colleagues in providing true Shangri-La hospitality from a caring family.
• Maintain positive internal and external relationships and communicate with internal colleagues to advise of guest service needs, items which require maintenance and issues of concern in a prompt, proactive manner as appropriate.
• Ensure compliance to all hotel policies, standards, procedures and practices.
• Process laundry/dry-cleaning items to impeccable standards, with genuine care, attention and detail, using approved hotel products and equipment.
• Maintain Valet/Uniform/Linen room in a clean and orderly condition.
• Prioritize and respond to all guest and internal laundry/dry-cleaning/uniform requests in timely and efficient manner.
• Ensure all alterations and repair of all uniforms and linen on a daily basis.
• Ensure all uniforms are maintained and presentable at all times.
• Operate and maintain all steam and pressing machines and report any malfunctions immediately to a supervisor or manager.
• Maximize financial performance and contribution of the department.
• Assist other Colleagues in Housekeeping and other departments, as requested and undertake other ad hoc related responsibilities, as required.
• Respect environmental guidelines.
• Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.

• Service Excellence - Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.
• Detail Oriented - Great care and attention to detail in fast paced environment.
• Cleanliness Oriented - Demonstrated need for exceptional order and cleanliness, is well groomed with good personal hygiene.
• Functional Competence - Knowledge of Laundering/Dry-Cleaning/Pressing Techniques, safely work with chemicals, lift up to 50lb, stand, reach, grip and exert steady-paced mobility, able to push and pull carts weighing up to 250lbs regularly throughout 8 hour shift.
• Operational Knowledge - Learn and follow Shangri-La deliverables, Shangri-La Toronto and Laundry/Dry-Cleaning/Uniform Room service standards, programs, policies and procedures.
• Self Motivation - Able to follow through on direction, with minimal supervision.
• Communication - Able to comprehend, read, write and clearly speak English, including workplace policies, job instruction, departmental and safety information.
• Problem Solving - Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
• Emotional Maturity - Interact with others in a respectful manner.
• Ethical and Professional Conduct - Fulfill responsibilities with highest integrity.
• Technology Proficiency - Fully competent in all systems used within department.
• Minimum 2 years previous work experience in a similar capacity within a world-class luxury hotel brand or service organizations.
• Flexibility in schedule with availability to work both morning and evening shifts on weekdays, weekends and/or holidays is required.
• Must be eligible to work in Canada.

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Shangri-La Hotels & Resorts