Business Services Coordinator (Office Administrator)

• Acts as the first point of contact in answering incoming calls, screening calls where necessary and routes to appropriate colleagues. Relays all messages in a prompt and professional manner.
• Greets all visitors to Convergint in a professional and courteous manner and ensures they have prepared visitor badges prior to any scheduled visitor arrivals. Ensures that all customer experiences on Convergint’s premises are positive.
• Training of expense completion with current colleagues, supervisors and new colleagues joining Convergint.
• Point of contact to review, correct and escalate colleague expenses, submit and liaise with finance toward accurate and timely processing.
• Provide administrative support as required including, but not limited to: uniform inventory and distribution, assist technicians with expenses, order stationary and office supplies, pick up mail.
• Draw purchase orders when required and scan packing slips to the purchasing team for processing in a timely manner.
• Scan, email and/or mail incoming cheques from customers to accounts receivable.
• Print & email monthly invoices for vendors to accounts payable team.
• Assist Human Resources with onboarding new hires by ensuring laptops and cell phones are set up prior to the new colleague’s start day.
• Organize location events in conjunction with the location’s management team including Convergint Day, in-office celebrations and events, major meetings, safety meetings and AGMs.
• Keep up to date and informed on all company policies.
• Coordination of facility management to include janitorial services, snow removal, lawn maintenance, plumbing, electrical and HVAC
• Must be willing to take responsibility for warehouse duties when required.
• Present a professional image of Convergint at all times in appearance and behavior.
• Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

• Ability to lift 30lbs using proper lifting techniques at all times.
• Strong computer skills including Word, Excel, PowerPoint and Outlook and Internet research skills.
• Strong organizational and time management skills with a high regard for attention to detail.
• Must be a self-starter and work well with limited supervision.
• Strong verbal, written and interpersonal communication skills.
• Good financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
• Strong ability to adapt to changes related to work processes, department structure, environment and technology.
• Good ability to demonstrate independence, resourcefulness and tenacity.

• Certificate or diploma in business administration (or related experience).
• Must have obtained Government of Canada clearance OR must be eligible for clearance upon hire.
• Minimum of one year experience in service and administration within a business environment is required.
• Previous experience working in a warehouse environment &/or construction experience is considered an asset.

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety.
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Convergint