Senior Content Strategist & Taxonomy Specialist
- Canada
- Contract
- Full-time
- Partner with content creators and subject matter experts to ensure accurate and consistent labeling, tagging, and categorization of content.
- Collaborate with stakeholders across teams to conduct comprehensive content inventories, assessing existing content for accuracy, consistency, and alignment with user needs and business objectives.
- Lead the initiative to implement AI-driven translation of content, coordinating with external contractors to review, refine, and ensure linguistic and contextual accuracy across multiple languages.
- Design, test, and optimize AI prompts for content generation, classification, and enhancement systems, ensuring outputs align with brand voice and user needs.
- Mentor and train author teams on content best practices, style guidelines, and emerging AI-assisted content creation tools and workflows.
- Map, document, and optimize content workflows across teams, identifying bottlenecks and opportunities for process improvement and automation.
- Strategize against the full life cycle of systems and applications by working collaboratively with other leaders across customer experience, product management and software engineering teams.
- Contribute to content and design systems, UX writing, taxonomy strategy, wireframes and prototypes for feedback and testing.
- Educate partners like product management and engineering on design and content practices.
- Design and build IT taxonomies directly within the PoolParty environment to support AI-driven knowledge discovery and recommender facet search.
- Conduct regular auditing, quality control, and lifecycle management of taxonomy models to ensure compliance with metadata governance standards and enterprise interoperability requirements.
- Track, prioritize, and execute change requests for taxonomy and metadata updates to support knowledge management workflows.
- Prepare and validate taxonomy exports from PoolParty for integration with other systems, ensuring consistency between classification models and operational knowledge systems.
- Collaborate with AI engineering teams to map taxonomy models for use in AI-driven search and retrieval systems, improving AI results through structured knowledge organization.
- Complete structured self-training for the PoolParty Semantic Suite, focusing on taxonomy creation and knowledge organization.
- Shadow Knowledge Management team members and participate in collaborative tasks to develop an operational understanding of the evolving knowledge management system architecture.
- Familiarize yourself with the Extreme Networks product catalog and solutions portfolio, and associated metadata structures to ensure accurate modeling and classification alignment.
- Bachelor's degree in Communication, English, Marketing, Journalism, Information Science, Library Science, or Computer Science. Master's degree preferred.
- 8-10 years of experience in digital content strategy, with a strong focus on user experience (UI writing and micro-copy). Enterprise/SaaS product experience a plus.
- Proficiency with PoolParty or other taxonomy management tools (e.g., Mondeca, Semaphore).
- Proven track record of successfully executing content strategies across multiple digital platforms and channels, with measurable results.
- Strong knowledge of metadata standards, controlled vocabularies, and information organization principles.
- Deep understanding of user-centered design principles, information architecture, and findability best practices.
- Proficient in using information architecture and taxonomy tools, as well as wireframing and prototyping tools.
- Experience with taxonomy development and maintenance.
- Proficiency in leveraging user research and analytics tools to inform content decisions.
- Familiarity with IT concepts, data lakes, content management platforms, and AI-driven classification systems.
- Experience with AI prompt engineering, optimization, and content automation workflows.
- Proven track record of successfully designing and implementing meaningful, helpful content in complex digital products, with measurable improvements in user experience.
- Experience mentoring content teams and developing training programs for content creators.
- Excellent written and verbal communication skills, with a keen eye for detail and strong editorial mindset.
- Strong project management and time management skills, with ability to prioritize and meet deadlines in a fast-paced environment.
- Experience working with cross-functional IT and engineering teams to implement taxonomy and content solutions.
- Strong analytical and problem-solving skills, with ability to translate complex requirements into intuitive and scalable information structures.
- Excellent communication and presentation skills, with ability to clearly articulate complex concepts and influence stakeholders.
- Proven ability to mentor, train, and develop content teams while managing complex workflow optimization projects.