Manager - Technical Product
- Toronto, ON
- $114,000-172,000 per year
- Permanent
- Full-time
- Define and articulate the strategic role that rating plays in supporting TELUS products and competitive positioning
- Develop comprehensive rating strategies across all TELUS brands, prepaid/postpaid mobility, and wireline services
- Collaborate with cross-functional teams to align rating capabilities with broader business objectives
- Identify market opportunities and competitive advantages through innovative rating approaches
- Lead, mentor, and develop a team of 2 full-time employees and manage contractor relationships
- Foster a culture of innovation, collaboration, and continuous improvement
- Provide performance management, career development, and succession planning for team members
- Build and maintain strong relationships with internal stakeholders and external partners
- Lead the development of a comprehensive roadmap for rating capabilities that are relevant, innovative, and future-focused
- Identify and implement opportunities to leverage artificial intelligence and machine learning to simplify and optimize the full development cycle
- Drive digital transformation initiatives within the rating domain
- Stay current with industry trends, emerging technologies, and competitive landscape
- Ensure rating solutions meet quality, performance, and scalability requirements
- Oversee the delivery of rating projects on time and within budget
- Establish and monitor key performance indicators for rating capabilities
- Implement best practices for rating development, testing, and deployment
- Bachelor's degree in Engineering, Computer Science, Business, or related field
- 7+ years of experience in telecommunications, with 3+ years in management roles
- Deep understanding of telecommunications rating systems, billing processes, and revenue management
- Proven experience managing both full-time employees and contractor relationships
- Strong strategic thinking and analytical skills with ability to translate business requirements into technical solutions
- Experience with product roadmap development and portfolio management
- Excellent communication and presentation skills for executive-level stakeholders
- Master's degree in relevant field or MBA
- Experience with AI/ML implementation in telecommunications or rating systems
- Knowledge of prepaid/postpaid mobility services and wireline products
- Experience with agile development methodologies and DevOps practices
- Previous experience in competitive analysis and market positioning
- Familiarity with telecommunications industry standards and regulations
- Experience with cloud-based rating solutions and modern technology stacks
- Opportunity to shape the future of TELUS rating capabilities and competitive positioning
- Leadership role in driving AI and digital transformation initiatives
- Collaborative environment with cross-functional teams across TELUS
- Professional development opportunities and career growth potential
- Competitive compensation and comprehensive benefits package
- Flexible work arrangements supporting work-life balance
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
Days volunteered in our communities.70%
Team members that work at home or are mobile.15.2
Million customers that TELUS is serving across Canada.AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.