Sales and Leasing Analyst

• Proactively identify underperforming sites, emerging trends, and opportunities to reduce vacancies by leveraging the vacancy mitigation dashboard and other performance tools.
• Partner with Regional Leasing Managers (RLMs) to diagnose property-specific challenges and develop targeted action plans that accelerate leasing velocity and improve conversion rates.
• Monitor key leasing KPIs nationally, identifying performance gaps and recommending strategic interventions to support revenue growth.
• Conduct national property visits to deliver hands-on training, assess operational execution, and identify skill or process gaps. Consolidate findings to inform national training priorities and support materials.
• Assess leasing staff performance through observation, Mystery Shops, and KPI analysis, and provide tailored coaching both in-person and virtually to elevate consistency and service excellence.
• Collaborate with Customer Care to review sales calls and reinforce best-in-class communication standards across all leasing teams.
• Support the development and rollout of training programs, playbooks, and tools that promote industry’s best practices and operational consistency.
• Escalate operational insights, risks, and opportunities to the Strategist, ensuring timely visibility into trends that may impact leasing performance or customer experience.
• Conduct property and asset audits to evaluate curb appeal, unit readiness, common areas, and frontline presentation, ensuring alignment with brand and operational standards.
• Perform Mystery Shops and ad-hoc market surveys to benchmark performance, assess competitive positioning, and identify opportunities for improvement.
• Partner with Marketing, Pricing, Sales, and other cross-functional teams to synthesize insights from audits, market surveys, and Mystery Shops, contributing to data-driven pricing and sales strategies.
• Support national initiatives, pilots, and strategic projects that advance the Company’s goals and enhance leasing performance.
• Provide short-and long-term field support to operations teams as needed, ensuring continuity of service and execution during transitions or high-priority periods.
• Contribute to the development of standardized processes, tools, and reporting frameworks that strengthen national alignment and operational efficiency.

• Bachelor’s degree in business or related fields or equivalent professional experience
• 5 years of experience in residential leasing, real estate sales, customer service or property management
• Ability to analyze KPIs, identify performance gaps, and recommend actionable strategies
• Proficient in MS Office; familiarity with SAP and Yardi is considered an asset
• Experience with converting leads to signed leases with exceptional coaching skills to train frontline teams
• Demonstrated experience with conducting property audits, Mystery Shops, or operational assessments
• Strong communication and collaboration skills with refined interpersonal, verbal, and written skills
• Detail-oriented and organized, with the ability to manage multiple priorities in a fast-paced, performance-driven environment using dashboards and performance tools
• Strong problem-solving skills with a proactive approach to identifying risks and opportunities
• High professionalism, integrity, and ability to build trust and influence without authority
• Ability to travel nationally for site visits, training, and field support when required

• Competitive Base Salary between $60,000 - $70,000
• Paid Vacation
• Flexible Health, Dental & Vision Benefits
• Employee Savings Plan
• Employee & Family Assistance Plan
• Learning & Professional Development

Canadian Apartment Properties REIT