Contracts & Compliance Coordinator

• Read and understand contract obligations and how they relate to business operations.
• Collect and record contract data based on department protocol.
• Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts.
• Manages Contract performance, utilizing available data and information to identify issues and/ or concerns as well as quality improvement opportunities related to our contracts.
• Attend LHIN and SPO meetings (travel as required).
• Develop thorough understanding of internal operations including the environment and operating conditions.
• Addresses concerns from clients and contract representatives in an effective and timely manner –working with relevant internal staff and external parties (including performance and billing issues).
• Act as a point person between Internal departments and customers to communicate any updates, disruptions to service, improvements, etc.
• Train staff on HCCSS requirements.
• Coordinate resources for RFPs for Proposals.
• Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/ management in a timely manner.
• Investigate and respond to client complaints and escalations and work with internal/ external departments to implement process improvements.
• Update and maintain department tools and contracting processes.
• Actively work to develop an understanding of the business operations from a front-line perspective.
• Communicates project development, status, and related processes on an ongoing basis.
• Ability to ensure timely and effective execution of multiple and simultaneous projects.
• Self-organized and has ability to prioritize tasks and ensure all deadlines are met.
• Identify business requirements regarding contracts terms and conditions.
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures.
• Respond to inquiries or questions regarding contract administration.
• Complete a variety of administrative tasks.
• Develop process flow charts, SOPs and work instruction in various formats (Visio, Word, Powerpoint, Excel).
• Ensure required data is collected, prepared and communicated to relevant parties.
• Extract and analyze reports and summarize findings for management.
• Maintains excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings.
• Maintains excellent relationships with external parties/ customers using effective communication strategies.
• Works with staff and management to ensure actions items are completed in a timely manner as per assigned deadlines.
• Responding to customer and internal enquiries within set guidelines and time frames.
• Maintain strong relationships with key stakeholder groups including clinical and administration team members.
• Develop process improvements that mitigate risk and ensure contractual compliance.
• Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participates proactively in Health & Safety activities while performing all duties.
• Adhere to Bayshore Policies and Procedures.
• Maintain confidentiality of client and corporate information.
• Complete other tasks as requested.

• University degree in a related discipline or three-year diploma in a related discipline plus related experience
• Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset
• Experience in Program / Project Management is an asset

• Excellent time management skills with the ability to prioritize multiple assignments and meet

• Strong communication and presentation skills
• Experience providing detailed reports using Microsoft Office (Excel) and CRM
• Valid driver’s license and reliable vehicle for off-site meetings

Bayshore HealthCare