Specialist, Operations Training and Strategy

Montreal, QC
Permanent
Full-time

8 days ago

Who we are:Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank. Join Fairstone as a Specialist, Operations Training and Strategy and be part of our talented and growing team!About the role:

Facilitate Training: Deliver engaging training sessions to learners, ensuring content is clearly understood.
Assist in Curriculum Development: Help design and update training materials, exercises, and presentations under the guidance of senior team members.
Coordinate with Subject Matter Experts: Work with SMEs to collect accurate information and validate training content.
Prepare Training Materials: Format, edit, and organize course documents to ensure they align with company branding and style guides.
Utilize Training Technology: Use learning management systems and other tools to support course delivery and track participation.
Support Performance Evaluation: Help collect data on training effectiveness and learner progress to inform future updates.
Maintain Training Resources: Organize and update training files, manuals, and materials for easy access and consistency.
Adapt to Learner Needs: Adjust facilitation style and provide additional support to participants as needed during training sessions.
Meet Project Timelines: Manage assigned tasks effectively to support the timely delivery of training programs.

What we're looking for:

Bachelor’s Degree
Proven ability to engage audiences in learning topics and to quickly and effectively respond to audience needs
Proven ability to enable skills growth and contribute to business goals in a regulated de-centralized network environment.
Excellent one-on-one and group presentation/facilitation skills
Ability to learn new applications, processes, and technologies quickly
Adaptability to organizational change and initiatives
Excellent organizational, self-management and time management skills
Ability to respond to last-minute changes and requests
Excellent interpersonal, verbal, and written communication skills
Bilingualism is required

Preferred Qualifications:

A degree in Instructional Design, Human Performance, Andragogy or equivalent experience
Minimum 2 years’ experience and foundational knowledge of instructional design methodologies, adult learning principles, and design media production

You will be responsible for giving our employees the tools and training to become their best personal and professional selves. We’ve hired some of the best and brightest to contribute to our company success, it will be your mission to unlock their full potential.What you’ll love about working here:

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.
For more information on who we are as an employer

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.Learn more:Follow us on LinkedIn:If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.Time Type: Full timeJob Type: Permanent

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