Junior Customer Success Representative - HealthTech
Meda Agency
- Vancouver, BC
- Permanent
- Full-time
- Respond promptly and courteously to customer inquiries via phone, email, live chat.
- Assist with fulfilling and tracking orders from our pharmacy vendors.
- Address customer concerns, troubleshoot issues, and provide appropriate solutions in a timely manner to ensure customer satisfaction and retention.
- Collaborate closely with the pharmacy vendors to resolve order-related issues.
- Escalate complex customer issues to the appropriate departments while ensuring that customers are kept informed of the resolution process.
- Proactively identify opportunities to improve customer service processes, website functionality, and overall user experience.
- Assist in managing and updating customer databases, order records, and communication logs to ensure accurate and organized information.
- Data entry in various platforms like filling out PDF files and using CRM programs like Hubspot.
- High school diploma or equivalent; associate's or bachelor's degree in a related field is a plus.
- Proven experience in a customer service role, preferably in the e-commerce industry.
- Strong verbal and written communication skills
- Empathy and compassion when interacting with customers, demonstrating patience and a genuine desire to help.
- Proficiency in using customer service software, email platforms, and live chat tools.
- Ability to work in a fast-paced environment, multitask, and manage time effectively.
- Strong attention to detail and accuracy in data entry and order processing
- Adaptability to evolving processes and a willingness to learn
- Positive attitude, team-oriented mindset, and a commitment to maintaining a high standard of customer satisfaction.