Customer Success Representative
Weir Group
- Vancouver, BC
- $101,188 per year
- Permanent
- Full-time
- Focus Area: Establish and nurture strong relationships with our customers to understand their needs and goals.
- Focus Area: Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes for our customers.
- Focus Area: Monitor, benchmark, and report on customer account health to relevant stakeholders on a regular basis.
- Focus Area: Curate customer feedback to identify trends, areas for improvement, and business expansion opportunities.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
- Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.
- Post-secondary education in mining, business, engineering, technology, or equivalent.
- Experience in a customer-facing role, preferably in customer success, account management, or customer support.
- Experience in the technology, mining, or service industry.