Change Manager II - 12 Month Term

Airdrie, AB
Permanent
Full-time

1 day ago

The OpportunityThe Change Manager II is an experienced senior change manager proficient in supporting transformational IT projects such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). This individual demonstrates strong business and financial expertise in addition to their change management experience, assisting leaders to develop the necessary skills to drive sustainable change in their respected areas.Reporting to the Team Leader, Learning, Engagement & Change Management, the Change Manager II works in partnership with leaders and subject matter experts in support of strategic and cultural transformational initiatives throughout the city.This role focuses on driving adoption, minimizing resistance, and ensuring sustained outcomes by aligning people, processes, and systems.This individual is responsible for facilitating change management activities including actively engaging stakeholders and affected parties throughout the change lifecycle, assessing change impact, identifying risk, identifying who is affected by the change and how, assessing the type of change, the magnitude of change, areas of possible resistance and crafting resistance management plans including training considerations, capturing employee feedback, and highlighting transition and sustainment considerations to manage the people throughout the journey.Responsibilities include:Stakeholder Engagement and Coaching:

Draw on comprehensive technical knowledge and excellent consulting skills to partner with senior leaders and people managers to build change sponsorship and advocacy.
Work collaboratively, engaging, guiding and coaching key stakeholders, including leadership, sponsors and change champions on change management best practices.
Provide guidance and support to stakeholders throughout the change journey.
Promote the benefits, methodology, and processes of enterprise change management to employees across the organization.

Change Strategy Development:

Stay connected and continuously engages to understand the City of Airdrie business environments, key constraints and challenges as well as organizational direction for the future.
Develop change management strategies and plans to support the implementation of operational and organizational changes.
Conduct impact and readiness assessments to identify potential risks and challenges associated with change initiatives.

Change Implementation and Support:

Collaborate with project teams to integrate change management activities into project plans.
Coordinate and support the execution of change initiatives across different departments or teams.
Coach and support leaders in reinforcing new behaviours and ways of working.
Support communications to tailor key messages to effectively engage and inform stakeholders throughout their change journey.
Track and evaluate the progress of change initiatives, identifying areas for improvement, and implementing corrective actions.

Measuring and Reporting:

Collect and analyze data to assess the impact of change initiatives on organizational performance.
Continuously monitor and adjust change strategies based on feedback and evaluation results.

You Bring

Degree in Change Management, Business or Finance
Change management certification is required; Prosci, LaMarsh or Certified Change Management Professional is required
8+ years' cumulative experience in Change Management, Business, and/or Finance. Equivalencies will be considered.
Public Sector, Municipal Government experience is an asset
Project Management experience is an asset
Experience in supporting full suite ERP systems implementations is required
Detailed understanding of change management principles, methodologies and tools
Demonstrated experience developing and implementing communication and change management strategies and plans; must possess the ability to understand and articulate the complexity of business processes, and build/develop practical communications plans based upon those needs
Demonstrated knowledge and experience with large-scale technology implementations such as ERP and CRM systems and SaaS cloud-based solutions, as well as non-technology business change initiatives
Must possess strong business acumen, encompassing the ability to see the "Big Picture" within a complex, multi-faceted organization
Ability to synthesize information from many sources to develop recommendations
Must possess the ability to facilitate working groups and training sessions with strong presentation and training skills along with excellent verbal and written communication skills
Strong relationship building and interpersonal skills; ability to develop positive relationships with leadership, managers and employees
Strong stakeholder management and communication skills
Ability to facilitate complex discussions with varying opinions, applying awareness of cultural and political climate undertones
A sense of humor would be a welcomed attribute

We OfferAlong with a competitive compensation program and City paid health and dental premiums, this position also includes:

Excellent health, dental, paramedical and benefits plan
First-in-class pension plan
Career development and tuition reimbursement
Employee discounts, gym membership, social events and health & wellness initiatives

Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and appreciated for their efforts and our overall benefits package reflects that.Additional InformationThis is a full-time, 12 month term position (37.5 hours per week) with the possibility of extension.

City of Airdrie

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