Transportation Operations Manager

• Develop and manage Key Performance Indicators (KPIs) related to cost control, retention, productivity, and equipment efficiency
• Analyze KPI data, identify trends, and implement action plans to influence results
• Identify root causes of operational issues and implement corrective solutions while measuring effectiveness
• Approve all outside cartage invoices
• Complete periodic profit and loss analysis and maintain control of department budgets

• Organize daily Alberta operations through conference calls to balance customer needs with equipment and driver availability
• Establish and communicate daily action plans, load priorities, and special assignments across all shifts
• Monitor execution of daily plans with regular follow‑up to ensure operational discipline
• Work closely with Customer Service to improve appointment planning and reduce empty miles and relays
• Participate in productivity meetings and provide solutions to recurring bottlenecks
• Follow up on service failures and corrective action plans
• Plan staff vacations and time off to ensure operational continuity
• Train and update staff on border and customs initiatives, including ACE and ACI
• Train, monitor, and maintain CT‑PAT and PIP initiatives

• Communicate departmental objectives and track progress with all shifts
• Hire, train, develop, and mentor office staff and drivers
• Conduct employee evaluations as a coaching and development tool
• Implement cross‑training and contingency plans for emergency coverage
• Perform 30/60/90/365‑day reviews with office staff and drivers

• Develop and maintain strong working relationships with the driver fleet
• Proactively address labour concerns and spearhead driver meetings
• Address payroll, scheduling, dispatch, and equipment concerns

• Ensure the success and performance of all staff reporting to the role
• Be on call for emergency response, operational issues, and customer concerns
• Reduce cartage, bobtailing, empty miles, and driver wait time
• Improve equipment utilization, tractor productivity, and RPM by laneway
• Audit driver pay to eliminate unnecessary off‑duty time
• Review driver routes to ensure proper routing and compliance
• Improve driver satellite messaging accuracy and reduce manual calls
• Coordinate with Maintenance to ensure timely equipment servicing and repairs
• Ensure dispatch activity is live, current, and fully utilized
• Investigate incidents and accidents and determine root cause
• Improve driver retention and reduce turnover
• Maintain driver bids, vacation schedules, and office staff schedules
• Follow up on night reports, late loads, and service failures
• Resolve customer complaints and ensure requests are handled in a timely manner
• Support Sales with operational input and growth strategy
• Fill in for staff during holidays or absences as required
• Perform duties assigned by the VP of Operations

• Lead by example in respecting company policies, procedures, seniority rules, and bid requirements
• Ensure consistent compliance across all operations staff

• Minimum 5 years of transportation operations management experience
• Proven success in a high-volume, fast-paced environment
• Strong leadership, communication, and conflict-resolution skills
• Analytical mindset with the ability to turn data into action
• Goal-oriented, accountable, and adaptable to change
• Intermediate computer skills (AS400)
• Strong alignment with company values and continuous improvement culture

• Confident and independent decision-maker
• Relationship builder with strong people instincts
• Hands-on leader who leads by example
• Resilient, proactive, and solutions-focused

XTL Transport