Lead Technician, IT Support
- Canada
- $82,450-102,514 per year
- Permanent
- Full-time
- Diagnostic and Repair Services: Provides a senior level of support to identify, analyze and implement corrective actions to resolve the most complex technical issues in a timely manner. Diagnostic and repair services extend to hardware, software, infrastructure, peripherals and other IT equipment.
- Technical Installation Services: Provide specialized technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors to ensure an efficient response to the user’s technology needs.
- Consultation Services: Provide sound advice to clients on emerging technologies and how these can be incorporated into the existing framework to improve the operations.
- Client Support, Training and Advice: Provide specialized advice and training to IT Technicians and users on the optimal use of computer equipment and software to increase effective and efficient use by clients.
- Purchasing Advice: Evaluate IT equipment and software options, translate client requirements and ensure smooth requisitioning, delivery and receipt of assets.
- Supervision of Others: Mentor, and supervise the technical activities of more junior resources under the guidance of the Manager.
- University degree in a related field or an equivalent combination of education and several years of pertinent experience.
- Minimum five (5) years of experience in an IT technical advisory and service role.
- Knowledge of operating systems to understand, install, diagnose and repair complex issues.
- Knowledge of networking protocols and technologies in order to configure and troubleshoot connectivity issues.
- Knowledge of Office automation software to support and guide users in their work.
- Knowledge of University hardware, software, peripherals and security guidelines and standards.
- Knowledge of established IT policies and procedures of the University in areas such as procurement, asset management and maintenance.
- Experience in supporting diverse user groups of mid to large sizes.
- Experience in resolving a wide variety of complex software, hardware and peripheral issues.
- Experience in the implementation of system upgrades and a demonstrated ability to manage large projects.
- Experience in a customer service environment.
- Experience in providing supervision, guidance, leadership and feedback.
- Analytical skills to diagnose and repair complex software, hardware and peripherals issues.
- Ability to proactively keep abreast of new/emerging technologies.
- Ability to prioritize own work and meet strict deadlines.
- Bilingualism - French and English (spoken and written).
Here are the required competencies for all or our employees at uOttawa:Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.