Manager, Analytics - Performance Transformation

Four Seasons Hotels

  • Toronto, ON
  • Permanent
  • Full-time
  • 15 days ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Analytics – Performance TransformationWe are seeking an experienced and strategic analytics leader to join our Analytics Centre of Excellence (COE) team within the Technology, Innovation, and Data (TID) department and play a critical role in advancing our enterprise performance transformation (EPT) efforts. In this high-impact position, you will lead the development and execution of data products that support strategic priorities across Finance, Commercial, and Operations. You will serve as a key strategic partner to senior business leaders, aligning analytics solutions with enterprise objectives and enabling smarter performance management and data-informed decision-making.The ideal candidate is highly analytical, business-focused, and experienced in turning data into actionable insights within complex environments.This role is based in the Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Analytics Centre of Excellence. This role involves interactions with primarily internal stakeholders at various levels.What You’ll Be Doing
  • Develop and execute a data roadmap to support enterprise performance transformation in partnership with Finance, Commercial, Operations, and TID teams.
  • Lead cross-functional analytics initiatives that promote a data-driven culture and accelerate decision-making.
  • Act as the data product owner by designing and maintaining dashboards and reporting tools that track strategic KPIs and support executive decision-making.
  • Translate complex data into actionable insights that drive business growth and operational efficiency.
  • Collaborate with Data Governance, Engineering, BI, and domain experts to deliver scalable, accurate, and user-centric analytics solutions.
  • Serve as a data steward for commercial performance data—ensuring consistent definitions, high data quality, and responsible data use.
  • Manage analytics requirements and backlog in Jira and Monday.com, ensuring alignment with governance and project standards.
What You Bring
  • Minimum 5 years of analytical experience in the areas of analytics and product development with a history of delivering high value outcomes.
  • Minimum bachelor’s degree in Analytics, Engineering, Information Systems, Computer Science, or a related field. Advanced degree preferred.
  • Proficiency in SQL, Power BI, Python, and modern analytics platforms (e.g., Databricks).
  • Excellent communication and collaboration skills, enabling you to build positive relationships and communicate complex concepts across the organization.
  • Practical knowledge of the product-development lifecycle and experience driving a collaborative, hypothesis-driven analytics culture.
  • Strong process management and development skills with ability to determine and maintain Key Performance Indicators (KPIs).
  • Deep expertise in financial planning, reporting, and performance measurement, with a proven track record of implementing analytical solutions that drive value for finance teams.
  • Experience with Jira, Monday.com, or similar project management tools in an Agile environment.
  • Passion for turning data into impact, with a mindset rooted in curiosity, adaptability, and excellence.
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons Hotels