Ability to advocate effectively for the Client Qualitative and quantitative research: comfortable conducting qualitative research and analyzing and interpreting quantitative data to ensure client experience recommendations are rooted in evidence Practiced at sensing and scanning internal and external trends that may impact client experience strategy Demonstrates thoughtful and effective stakeholder engagement, engages cross-functionally and partners throughout the strategy process Practiced at developing client-driven artifacts such as client journey maps, service blueprints, client personas, client segmentation Demonstrates advanced area expertise with the ability to explain rationale and guide others Demonstrates effective time and priority management Post-secondary education in Business (Marketing, Strategic Management, Consumer Psychology) or comparable industry experience (5-10 years) Banking/Financial Institution experience an asset A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role-but you might not check all the boxes-we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you're seeking a career where your drive, perspective and growth are celebrated, we want to hear from you. We're dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed-their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business. What happens next? If you are shortlisted, you'll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com Stay in touch We're excited that you're interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
