Home Services Sales Coordinator

• Mondays to Fridays, 9:00 am to 5:00 pm-aligned with Canadian business hours (Eastern Time-Canada, 40 hours per week)

• Handle all outbound follow-up calls to existing and prospective customers
• Serve as the primary point of contact for converting inbound leads into booked jobs
• Transfer technical or complex service questions to in-house specialists when needed
• Track and manage customer communications and estimate follow-ups
• Support revenue growth by closing additional work identified by field crews while on-site

• Follow up with customers after estimates are sent to answer questions, address concerns, and move them toward a buying decision
• Contact customers proactively when field crews identify additional repair needs (e.g., missing shingles, cracked eavestroughs, leaking downpipes) to educate them on the issue and present solutions
• Manage and nurture inbound leads to maximize conversion rates and prevent opportunities from going cold
• Upsell customers on additional services and enroll them in recurring programs such as seasonal cleaning packages
• Conduct post-job satisfaction calls to ensure customer happiness and identify further service opportunities
• Coordinate with field maintenance crews via WhatsApp to receive on-site findings and translate them into customer-facing sales conversations

• Minimum 3 years of experience in a sales or customer-facing role, preferably involving warm or inbound leads
• Strong verbal communication skills with fluent, clear English
• Outgoing and personable demeanor with the ability to build rapport quickly over the phone
• Ability to educate customers on service needs in a consultative, non-aggressive sales approach
• High level of attention to detail when managing multiple leads and follow-ups
• Self-motivated with the ability to work independently and stay on top of tasks without constant supervision

• Permanent work from home
• Immediate hiring
• Health insurance coverage for eligible locations

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