SEO Client Account Coordinator

Montreal, QC
Permanent
Full-time

8 days ago

SEO Client Account Coordinator - Digital Marketing Agency | Remote | US HoursJob DescriptionYou will act as the main point of contact between clients and the internal SEO delivery team, ensuring smooth communication, clear expectations, and high client satisfaction. This role is ideal for someone who is organized, detail-oriented, and confident in client communication, with the ability to manage multiple accounts while coordinating deliverables and timelines. You will be responsible for managing client updates, preparing reports and presentations, and ensuring that all work delivered meets expectations and deadlines.Client OverviewA fast-growing digital marketing agency specializing in SEO services for a diverse portfolio of clients across industries such as e-commerce, healthcare, retail, and professional services. The company manages 40+ active clients and operates with a structured internal delivery team, focusing on performance, client satisfaction, and scalable growth.Schedule:

Full-time (40 hours per week); Monday to Friday, aligned with 9:00 AM - 5:00 PM EST
Client Timezone: Eastern Time (Canada -Montreal)

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Health Insurance Coverage for eligible locations

ResponsibilitiesClient Communication & Relationship ManagementManage regular client communication including weekly and bi-weekly updates
Respond to client requests and inquiries in a professional and timely manner
Coordinate approvals for content, design, and strategy deliverables
Monitor client satisfaction and flag risks or concerns earlyMeetings & ReportingPrepare client reports and presentations using tools such as Google Slides or Canva
Translate SEO performance data into clear, client-friendly insights
Support client meetings with structured updates and clear communication
Collect client feedback, testimonials, and reviewsClient OnboardingManage onboarding of new clients from start to finish
Ensure all onboarding steps are completed smoothly and on time
Coordinate initial setup between clients and internal teamsInternal CoordinationAct as the bridge between clients and internal teams (SEO specialists, developers, content, design)
Track deliverables and ensure timelines are met
Coordinate feedback loops between clients and delivery teams
Ensure all work is aligned with agreed SEO packages and scopeQuality AssuranceReview deliverables before they are sent to clients
Ensure work meets quality standards and aligns with SEO strategy
Support basic CRO (conversion rate optimization) checks where applicableGrowth & OpportunitiesIdentify potential upsell or cross-sell opportunities
Share opportunities with leadership for follow-up
Support overall client retention and account growthRequirements1-2 years of experience in client-facing roles (account coordination, client success, virtual assistant, or similar)
Excellent written and verbal English communication skills
Strong organizational skills with attention to detail
Ability to manage multiple client accounts simultaneously
Comfortable working US Eastern Time hours (EST)
Experience with project management tools (Asana, Trello, Monday.com, or similar)
Reliable internet connection and professional remote work setupHighly Regarded Skills & ExperienceExperience working with SEO agencies or digital marketing companies
Basic understanding of SEO concepts (keywords, rankings, traffic, content)
Experience preparing presentations using Google Slides or Canva
Experience working with North American clients
Familiarity with client reporting and performance trackingIdeal Candidate TraitsOrganized and detail-oriented
Strong communicator with client-facing confidence
Proactive and able to manage tasks independently
Comfortable working in a fast-paced agency environment
Focused on client satisfaction and retentionWhy Join This Team?Fully remote role with structured US hours
Work directly with leadership in a growing agency
Exposure to multiple industries and real SEO strategies
Opportunity to grow within a scaling business
Performance-based incentives tied to client successApply now. Help manage client relationships and deliver strong SEO outcomes.Side Note

This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

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