Guest Experience Shift Lead
- Toronto, ON
- $19.50 per hour
- Permanent
- Full-time
📍 Location: Vaughan, ON
🕒 Job Type: Full-Time | Must have weekend & holiday availability🌟 About the Role:Are you a natural leader with a passion for creating unforgettable guest experiences? 💬✨
We’re looking for a Guest Experience Shift Lead to help lead our awesome team and deliver brick-tastic moments to families every day! You’ll be part of the team that makes the LEGOLAND Discovery Centre a place where imagination runs wild 🧱🌈 Qualifications & Experience:🧩 What You’ll Do:As a Guest Experience Shift Lead, you’ll:🎯 Supervise and support front-line staff during your shift🌟 Inspire your team to be “guest obsessed” and deliver world-class service🛠️ Assist with daily operations, guest flow, and crowd control📚 Train, coach, and support team members to become LEGOLAND legends💬 Respond to guest inquiries and concerns with professionalism and care🧾 Maintain training documentation and safety compliance👣 Lead by example by stepping into host positions when needed📈 Provide feedback, coaching, and assist with staff development⚙️ Collaborate with other departments for smooth daily operation🧠 What You Bring:✅ High School diploma or GED required🗣️ Strong customer service & communication skills🌐 Previous experience in attractions, entertainment, or hospitality (6+ months preferred)🚀 Enthusiasm, positivity, and a team-first attitude🧑💼 Leadership experience or potential to grow into a leader🖥️ Comfortable using office and POS systems🔍 Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment📋 Additional Requirements:⚖️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods📅 Must be flexible to work weekends, holidays, and some evenings🛡️ Commitment to health & safety for yourself, your team, and our guests🚌 Occasional local travel may be required🎁 Why Join Us?💼 Be part of a global company (Merlin Entertainments!) with endless career possibilities🎟️ Enjoy exclusive employee discounts and free admission to attractions🧱 Work in a playful, creative, and inclusive environment🚀 Develop your leadership skills and grow your career in the attractions industry🧱 Ready to Build Your Future with Us?Apply now and help us create awesome memories for our guests — one brick at a time! 🌈🎉 Benefits:🎉 Benefits of Joining Merlin Entertainments! 🎉🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡
🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!
💼 401(k) Program: Save for the future with company matching contributions.
📚 Tuition Reimbursement Programs: Get support for further education and career growth.
🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range: CAD $19.50/Hr.