Key Account Manager - Eastern Canada
- Montreal, QC
- $144,000-163,000 per year
- Permanent
- Full-time
- Acts as the point person within Axis to manage all aspects of assigned End User(s).
- Responsible for the daily management of accounts from its inception and assignment to the point of transition.
- Responsible for strategic management of the accounts with the goal of deepening the Axis relationship across product lines, geographical boundaries and over an extended time horizon.
- Involved in the solution sales and implementation of accounts including: presentations and proposals to decision makers, site management of pilot installs, integration testing with ecosystem partners, etc.
- Manages the relationship with all end-users and ecosystem partners involved in the account.
- Builds a team around the account and coordinates all resources and communication between sales, business development, marketing, technical services, etc.
- Writes and maintains all documentation related to the account including meeting minutes, notes, designs, Salesforce etc.
- Works with Professional Services design team to create: site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings (Visio, CAD, etc.), system design including 3rd party recommendations and integration.
- Maintains precise documentation of product configuration and specifications that are relevant to the account.
- Assembles necessary reporting as required.
- Responsible for coordinating any post-sales support or technical assistance.
- Perform other related duties as assigned
- Strong project management skills with particular focus on attention to detail.
- Strong account management skills with particular focus on strategic planning.
- Proven ability to build strategic and trusted relationships at all levels with the end user.
- Strong communication (verbal, listening, written), presentation, and training skills.
- High level of technical ability for shootouts, proof of concepts, pilots and pre-& post-sale troubleshooting.
- Capability and proven experience on solution sales. Understanding how to assess the customer needs, outcomes to be able to propose the proper solution to meet the issues.
- Ability to convey complex technologies and specifications easily.
- Experienced design documentation skills (schematics, flow charts, metrics, FOV, pixels on target, etc.).
- Preferred strong knowledge of the physical security market, including products and future trends.
- Knowledge of video transport protocols and compression technologies.
- Bachelor’s degree in Business or related area
- 5+ years in the role of Sales, National / Key Accounts, Sales Engineering, or Project Management ideally in the video or physical security markets
- Strong technical background
- Axis Certified Professional
- Employee is occasionally required to lift 20-40 lbs.
- Expected travel time for this position is approximately 40-50%.