Technical Analyst, Business Applications
- Ottawa, ON
- Permanent
- Full-time
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
- Perform technical analysis and development of automation and integration applications in support of business requirements and strategies, in conjunction with the IT Applications team, to efficiently produce applications
- Develop technical requirements and translate business needs and functional documents into technical solutions, both in terms of application development and reporting
- Analyze business processes, code and develop enhancements to add functionality and convert existing programs using applicable business applications
- Gather functional and technical specifications for business reports and applications, and carry out research on solutions for software problems
- Investigate and resolve critical system issues, and support Helpdesk colleagues in responding to Laserfiche-related queries
- Create technical designs, specifications, change requests and documentation
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
- Manage risk
- Provide direction and assistance to the Business Analyst and Head Office departments to ensure proper integration of all systems software
- Mentor and support teammates in responding to technical development questions and problems
- Support the administration of Laserfiche, including user access and repository structures
- Other duties as assigned
General and Specific Knowledge
- Best practices, methods, trends and legislation in information technology
- Corporate business applications
- Project and risk management principles
- Minimum: college diploma in computer science with eight years’ relevant experience, or the equivalent
- Preferred: university degree in computer science and/or additional training, education or knowledge (i.e. Project Management Body of Knowledge [PMBOK] and Information Technology Infrastructure Library [ITIL])
- Use computer programs to perform advanced tasks
- Use applicable computer software and operating systems
- Write technical solutions and guidance documents
- Demonstrate attention to detail
- Apply project management and risk management techniques
- Provide functional direction and advice to other employees
- Typical office environment with occasional travel
Health and Wellness
o 100% employer-paid annual sick leave, and health and dental premiums
o $400 wellness allowance to help cover expenses such as a gym membership
o $1,500 for mental health services on top of regular $1,500 paramedical coverage
o Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plansHome and Family
o Life, accidental-death, and short-term disability insurance
o Enhanced inConfidence employee and family assistance program
o Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
o Flexible workplace options, including $400 allowance every two years, to support working from homeLeave and Retirement
o Public-service pension
o Comprehensive vacation and other paid-leave plans, along with deluxe travel benefit plans