Business Analyst and Application Specialist
- Ottawa, ON
- Permanent
- Full-time
- Be the go-to expert for application support—on-site and in the office.
- Provide training, solve real-time issues, and help field teams get the most out of our software tools.
- Work directly with forepersons, project managers, superintendents, and other team members to ensure tech is working with them, not against them.
- Drive continuous improvement by staying connected to our operations and ensuring that digital tools align with how we build.
- Partner with IT, Operations, and end users to evaluate application needs, identify pain points, and recommend improvements that enhance functionality, user experience, and workflows.
- Support cross-functional teams during new software implementations or integrations by participating in planning, contributing timelines, and aligning deliverables with business needs.
- Stay current on emerging technologies, assess potential tools, and contribute to transition planning for long-term application support ownership.
- Coordinate software upgrades, user acceptance testing (UAT), and application deployments, ensuring smooth transitions and minimal disruption to business operations.
- Manage application access, role-based permissions, license tracking, and work with vendors or procurement teams on renewals, upgrades, and usage optimization.
- Track and report on implementation progress and user readiness, while assisting with validation of invoices and alignment with licensing agreements.
- Deliver onboarding and ongoing training for key business applications through in-person sessions, virtual workshops, and self-serve resources like tutorials, FAQs, and documentation.
- Provide first-line application support to both field and office users, including troubleshooting, issue tracking, and coordination with IT for escalations.
- Monitor application performance, document recurring issues and solutions, and ensure teams are prepared and trained ahead of system changes or deployments.
- Post-secondary education in Information Technology, Engineering, or a related field.
- 7–10 years of experience in business analysis, IT, application support, including user training and troubleshooting.
- Demonstrated involvement in software implementation or enhancement projects, ideally with business-critical or construction-related applications.
- Strong knowledge of enterprise systems, IT infrastructure, and tools such as Microsoft Office, SharePoint, and project management platforms.
- Excellent communication, problem-solving, and collaboration skills, with the ability to manage multiple priorities across departments.
- Valid driver’s license and access to a vehicle.
- Experience supporting teams in construction, engineering, or real estate development environments.
- Experience working in a construction environment.
- Familiarity with application deployment planning, user administration, and access control.
- Busy, and at times, a loud work environment. Visiting construction sites and residential developments as needed.
- Providing service to several people, companies or departments, working under many simultaneous deadlines, working for a group of companies.
- Flexibility in work hours is expected to effectively support our teams in both the field and office, which may include occasional overtime.
- Competitive base salary and incentive pay.
- Be part of a well-established company known for delivering high-quality projects with a strong market reputation.
- Hybrid work model with the ability to work remotely and attend site visits as needed.
- Join a stable organization that values long-term success and continuous improvement.