Principal Engineer - Intelligent Ops and Observability (HYBRID)

Mississauga, ON
Permanent
Full-time

9 days ago

McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry. Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in spice and seasonings, McCormick & Company Inc.The Power of People is one of our five pillars. It has been the foundation for McCormick's success for decades. There is something inspiring about working at McCormick. We have created an unusually dedicated workforce by fostering a culture of respect, recognition, inclusion and collaboration based on the highest ethical values. Without our employees, our success is not possible. Our commitment to our customers, our consumers and our employees is unsurpassed.Position OverviewThe Principal Engineer, Intelligent Operations and Observability plays a principal level technical role within the McCormick Technology Operations Center, providing active leadership during incidents, service degradations, and other operational events affecting the company's technology environment. This role maintains real time awareness of the operational state across infrastructure, cloud platforms, applications, networks, and end user services, and leads coordinated response efforts to ensure the appropriate teams and service providers are engaged quickly and working with urgency toward restoration.In parallel, the role serves as the principal technical expert for the company's observability and operational tooling environment, driving improvements in monitoring, event management, service visibility, and reporting.This position also acts as a key stakeholder in shaping incident response practices and strengthening operational maturity across the organization through insight, influence, and continuous improvement.Key ResponsibilitiesOperational Oversight and Service RestorationProvides active operational leadership within the McCormick Technology Operations Center during incidents, service degradations, and other events affecting the company's technology environment. Maintains real time awareness of the operational state across infrastructure, cloud platforms, applications, networks, and end user services, and leads coordinated response efforts to ensure the appropriate teams and service providers are engaged quickly and working with urgency toward restoration. Drives incident response by reinforcing priorities, tracking progress, challenging assumptions, escalating when needed, and helping ensure the right level of visibility, accountability, and stakeholder attention is maintained through recovery and stabilization.Observability and Operational ToolingImplements, administers, and continuously improves the operational tooling environment that supports enterprise monitoring, event management, and service visibility. Serves as a principal technical expert across application performance monitoring, infrastructure and systems monitoring, event aggregation, alerting, dashboards, and reporting, ensuring the tool suite delivers meaningful and actionable insight. Partners across infrastructure, cloud, application, and service teams to expand monitoring coverage, improve signal quality, reduce alert noise, and strengthen overall observability and operational decision making.Continuous Improvement and Operational MaturityContributes to the ongoing maturity of the Technology Operations Center by identifying and implementing improvements in operational processes, tooling, visibility, and service assurance practices. Supports the development of runbooks, standards, and response procedures, and uses operational data and trends to recommend opportunities for automation, standardization, and stronger preventive controls. Works within established service management and SIAM aligned practices to improve coordination across internal teams and service providers, while helping advance a more proactive, insight driven, and resilient operations model.Incident Response Process ContributionServes as a senior stakeholder in the ongoing development and improvement of incident response practices, standards, and supporting procedures by providing operational insight and practical recommendations based on real world experience. Helps shape how incident prioritization, escalation, communications, and restoration processes are refined over time, while reinforcing adherence to established practices across service providers and internal teams. Supports governance and operational reviews by identifying execution gaps, highlighting response trends, and recommending improvements that strengthen consistency, discipline, and overall response effectiveness.Required Qualifications

Bachelor's degree required in Information Technology, Computer Science, Engineering, Information Systems, or a related technical discipline.
Advanced degree in a related field preferred.
Minimum 10-12 years of experience
Relevant certifications in IT service management, cloud, reliability engineering, or operational disciplines are preferred, such as ITIL, SRE, or major platform certifications.

Deep experience administering and optimizing tools related to application performance monitoring, systems monitoring, event aggregation, alerting, dashboards, and reporting
Significant experience leading coordinated response during incidents, service degradations, and major operational events
Experience working across internal support teams and third party service providers to drive accountability, process adherence, and timely service restoration
Strong working knowledge of incident management, event management, service assurance, and service management practices
Experience identifying operational trends and using data to drive improvements in resilience, service quality, and response effectiveness
Experience operating within ITIL, SIAM, or similarly structured service management environments preferred
Strong operational judgment and ability to remain effective and decisive in high pressure situations
Strong analytical and problem solving skills, with the ability to interpret events, assess business impact, identify patterns, and recommend practical improvements
Demonstrated ability to lead through influence and drive action across technical teams and service providers without direct authority
Strong verbal and written communication skills, with the ability to provide clear direction during incidents and translate technical situations into business relevant terms
Strong technical aptitude across observability, monitoring, event correlation, dashboarding, and operational reporting
Ability to improve signal quality by reducing noise, refining thresholds, and increasing the value of alerts and event data
Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast moving operational environment
Ability to work collaboratively across infrastructure, cloud, application, service management, and supplier teams
Ability to identify broader operational risks and recommend improvements that strengthen enterprise wide service resilience

#LI-NP2In the spirit of pay transparency, we are excited to share the base salary range for this position is $140,750-$190,750. Base salary compensation will be determined based on factors such as geographic location, skills, education, experience for this role, and/or internal equity of our current employees as part of any final offer. This position is also eligible to participate in McCormick's Incentive Bonus (MIB) Plan. In addition to a competitive compensation package, permanent employees of McCormick Canada are eligible for our extensive Total Rewards programs that include:

Comprehensive health plans covering medical, vision, dental, life and disability benefits
Family-friendly benefits such as maternity leave top-up and Employee Assistance Program
Retirement and investment programs including a matching DC pension plan, group RRSP, and Employee Stock Purchase Plan

This posting is for a newly created position within McCormick.Please note that McCormick does not use artificial intelligence (AI) tools in the recruitment process.Throughout the selection process, accommodations for applicants with disabilities are available upon request. Please notify H.R. if required.WHY WORK AT MCCORMICK?As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.

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