Intermediate Bilingual Client Success Manager to maintain and improve clients satisfaction for their Managed Security Services

S.i. Systems

  • Canada
  • Contract
  • Full-time
  • 16 days ago
S.i. Systems Telecommunications client is looking for an Intermediate Bilingual Client Success Manager to maintain and improve clients satisfaction for their Managed Security Services.This is a 6 month contract to start (with high chances of another 6 months extension). Fully remote, open to candidates across Canada. (37.5hrs/week)Must Haves:
  • Ability to speak and write fully in English AND French (Bilingual)
  • 3+ years of experience in a Client Success/Customer Success or similar role
  • Previous experience with client relationship management (improving satisfaction rates, fostering business relationships, identifying gaps, etc.)
Nice to Haves:
  • High level understanding of cyber security and security postures
  • Professional certifications such as CISSP, CCSP, etc
  • Degree in Communications or Marketing
Responsibilities:
  • Proactive work with MDR Customers, support Product Management, Sales and SOC Teams
  • Establish a constructive relationship with the customer base through regular touchpoints
  • Provide clients with dashboards and usage statistics of their use of the service and collect their feedback
  • Update and maintain Renewal trackers and work closely with counterpart from Vendor
  • Ensure Technical Escalation Contacts are up-to-date
  • Review existing service contracts with clients, and identify potential up-sell opportunities.

S.i. Systems