Security Systems Field Technical Lead

• Oversees overall site management of project(s) for successful and timely completion within budget and scope of work as required by the contract. Works with the Project Coordinator to prepare project installation plan and implement job procedures
• Supervises Project Specialists, Installers and subcontractors in the field. May perform managerial responsibilities including but not limited to: mentoring, coaching and developing colleagues; planning, assigning and directing work.
• Coordinates and supervises subcontractors including directing on-site activities and verifying quality assurance standards.
• Works closely with the Project Coordinator to assist in the overall coordination of specific projects; makes recommendations regarding potential changes in scope and identifies ways to continuously improve customer satisfaction.
• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
• Responsible for overall quality of the installation in accordance with national and local codes, and company standards.
• Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
• Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures. Promote and enforce company health and safety policies and procedures. Review and sign all relevant safety paperwork.
• Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Keeps up to date and informed on all company policies.
• Always presents a professional image of Convergint in appearance and behaviour.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to regularly work under pressure; consistent ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
• Strong supervision skills and installation experience related to building automation systems, fire alarm systems, and/or electronic security systems; may adapt procedures, processes, tools to meet the more complex requirements of the job.
• Strong field supervision skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well without supervision.
• Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; advanced math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc).
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required.
• Strong verbal, written and interpersonal communication skills.
• Advanced organizational skills and the ability to handle multiple projects simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

• Diploma in electronics, electrical or mechanical preferred.
• Relevant trade experience an asset.
• Minimum of five years of previous, relevant field experience required.
• Experience in electronic security required

• Company Holidays and Paid Time Off
• Immediate comprehensive benefit plan (medical, dental, etc.)
• Employer contribution to RRSP
• Work environment committed to safety
• Colleague Assistance Program
• Tuition reimbursement
• Corporate Social Responsibility Day
• And much more…

Convergint