Lead, Change Management and Training
Glencore
- Montreal, QC
- Permanent
- Full-time
- Division Cuivre
- Montreal, Quebec, Canada
- support organizational change management efforts for technology programs
- develop the change management strategy with clearly defined goals, objectives and criteria for success
- apply OCM principles consistent with industry standard change management methodologies to all communications, change and training programs
- work with key stakeholders and determine engagement strategies to win the support of the organisation
- develop and implement a communication strategy to keep all impacted stakeholders informed of changes
- develop and publish impactful and consistent communication to articulate benefits of the initiative and ‘what’s in It for me’ (WIIFM)
- establish and coordinate the change agent network responsible for delivering key messages in regions, at assets and corporate offices
- work in partnership with OCM teams from correlated projects to ensure optimal outcomes for joint stakeholders
- direct third-party teams responsible for OCM delivery to ensure accountability and provision of deliverables
- define KPI’s to assess the efficacy of the change management plan and communications. Monitor KPI’s throughout deployment and report to leadership regularly
- collaborate with Business Process Owners (BPO’s) and Subject Matter Experts (SME’s) to identify training needs and develop and deliver training plans
- develop learning programs which support long-term adoption, skills development and retention beyond implementation
- develop and maintain role-based training collateral (procedures, quick reference guides, e-learning, job aids)
- develop and maintain a centralised document repository and or platform for access to up-to-date training materials
- define KPI’s to assess the efficacy of training programs. Monitor KPI’s throughout deployment and report to leadership regularly
- promote a learning culture thru coaching and interactions
- Bachelor’s degree in social science, computer science, business administration, education or related business discipline
- SAP certification: S/4 HANA, certification in change management, e.g. CCMP, PROSCI or a project Management Certification are an asset.
- Excellent communication, collaboration and leadership skills.
- Strong analytical and problem-solving skills, with a focus on achieving results.
- minimum 10 years’ experience in organisational change management (OCM) and/or training in global transformation environments
- project management experience, preferably in information systems
- experience with SAP Fiori a must
- experience with COUPA, enterprise application software, data management and training technologies and tools
- experience as a Product Owner, Business Analyst or similar background eliciting business requirements and transforming those into end-user deliverables
- experience working with information systems resources and transforming technical processes and materials into end-user training collateral
- hands-on training experience, especially delivering train-the-trainer programs for technology projects
- presentation skills with demonstrated ability to communicate complex concepts to a wide range of stakeholders
- familiarity with multi-cultural and multi-language workplaces
- ability to build business relationships and understand end-to-end data and information system use and needs
- experience getting things done through others
- mining sector experience
- ability to perform under pressure and respond to (un)planned events
- ability to engage resources in remote/virtual settings
- experience connecting across the organization and with external partners to deliver fit-for-purpose outcomes through teamwork and alignment of objectives
- A work culture that promotes safety, integrity, responsibility, open-mindedness, simplicity and entrepreneurship.
- A competitive, comprehensive benefits plan.
- Flexible working hours.
- Employee wellness programs.
- Professional development opportunities.