GCC Product Manager, Deloitte Global Technology

Deloitte

  • Toronto, ON
  • $85,000-156,000 per year
  • Permanent
  • Full-time
  • 8 days ago
Job Type: Permanent
Work Model: Remote
Reference code: 130124
Primary Location: Toronto, ON
All Available Locations: Toronto, ONOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.
  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching
--Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?
  • Facilitate elicitation sessions with the client to determine business requirements
  • Identify, assess, and document business requirements, recommending business priorities and advising business on options, risks, and costs versus benefits of various solutions
  • Facilitate the solution design with the architecture & development team
  • Identify and communicate risks to delivering solution on time
  • Determine risk mitigation strategies
  • Contribute a business or process perspective during design reviews
  • Provide input for the development of formal business cases, where applicable
  • Provide consultancy to Architecture, Development, Quality Control and Deployment resources
  • Responsible for reporting work product development status and other relevant project life cycle metrics.
  • Assists in establishing traceability between the requirements and test cases, reducing time to fix issues and identify anomalies.
  • Provides business and data analysis support to customer implementation and solution development projects.
  • Interface with multiple external vendors for our key technologies. Participate in Vendor Business Reviews
About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let's talk about you
  • Bachelor's Degree in engineering / Computer Science or related technical field
  • 6 + years of professional experience
  • Must have experience in CCaaS or Contact Center as a Service
  • Work Experience in Genesys Pure Connect Platform and/or Genesys PureCloud Platform
  • Hands on experience in complete Software Development Life Cycle including Requirement Analysis, System Study, Detail Design
  • Document, Code Development, Testing and Project Management.
  • Maturity to interface with Senior Leaders in the firm for deployment of our solutions.
  • Ability to represent GCC at Technology war rooms when there are outages
  • Able to proactively identify issues, underlying problems, magnitude of situations and identify potential solutions.
  • Able to work cross-functionally and to manage multiple competing tasks in a fast-paced environment
  • Excellent communicator in both written and in-person collaborations
  • Strong ability to coach team members, helping them improve their skills and grow their careers
Preferred Skills
  • Experience deploying vendor/custom technology products
  • Experience in Genesys Pure Connect /PureCloud suite of products (Inbound, outbound, Routing, Multimedia & Reporting).
  • Implemented Contact Center Technologies - enhancement, upgrade and product development projects.
  • Operations management experience
Total RewardsThe salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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