Bilingual Service Coordinator

• Freedom and a healthy work- life balance- Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world's most significant problems - Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

• Provide support, information, prioritization and coordination of activities and resources
• Handle incoming customer service requests via the phone or email, resulting in a service work order to begin the scheduling and dispatching process.
• Schedule and dispatches activities and resources to execute Service Agreements and customer requests.
• Handle decisions regarding the scheduling and movement of resources and material. Schedules and dispatches resources to meet customer expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.
• Proactively follow-up with customers after completion of services to ensure a high level of satisfaction with quality of work received.
• Arrange all necessary materials, documents, tools and equipment to complete tasks
• Monitor progress on jobs via feedback from Technicians on a regular basis and take action
• Ensure on a weekly basis that all the necessary information documentation files, works reports, timesheets etc. provided by the technician is recorded on SAP.
• Coordinate close daily general tasks, take service calls, dispatch a group of Technicians.
• Support the invoicing team and the technical team in communications with customers.

• Price Service calls and ensure all costs are included at that customer discounts are taken into account.
• Make sure work is fully completed and ready to invoice.
• Responsible for creating and mailing invoices including insurance certificates and statutory declarations.
• Create billing in a precise and correct manner.
• Record the billing data in the computer software using SAP.
• Attend to queries and questions from the Collections Team.
• Responsible for improving the billing process of the organization by providing various recommendations and advice related to the processes and regulations of the billing department.

• Understand the client's needs and respond to them effectively & efficiently
• Strong verbal and written communication skills
• Be organized: know how to prioritize tasks and complete them on time
• Ease of working in a fast-paced environment
• Concern for quality: follow established standards
• Ability to work independently, with minimal supervision
• Motivated and efficient under pressure; good problem-solving skills
• Sense of empathy; Team spirit; Collaboration skills
• The successful candidate for this position must be bilingual. Fluency in French and English (verbal and written) is required to perform the duties and responsibilities of the position for the following reason(s):
• The role requires interacting with English-speaking customers and suppliers across Canada and/or internationally;
• The role requires regular interactions with Siemens colleagues based outside of Quebec, nationally and internationally

• Field service dispatch experience
• SAP knowledge
• Time management ability and must be a true Team Player

• Billing experience
• SAP systems Knowledge
• Basic accounting skills

Siemens