Customer Service Team Leader
- Montreal, QC
- Permanent
- Full-time
- Ongoing training
- Group insurance (drug, dental, paramedical, salary, life, travel) - regular full-time employee
- Employee and Family Assistance Plan - regular full-time employee
- RRSP / DPSP (retirement assistance plan with Première Moisson participation)
- Sick days and floating vacations
- Discounts on in-store purchases
- Work clothes provided
- Opportunities for advancement
- Plus other benefits
- Perform sales consultant duties.
- Monitor and control the personnel and activities of the section.
- Manage section inventory and cash register.
- Maximize team and sales performance.
- Handle customer requests/special situations.
- Ensure Première Moisson standards are applied.
- Possess in-depth knowledge of all products.
- Coordinate the organization of work in one or more sections of the store.
- Open and/or close the store.
- Ensure the application of product marketing, quality, hygiene and sanitation standards by staff in his/her section.
- Supervise the work of his team and carry out customer service tasks, including cash register.
- Train new employees as needed.
- Replace assistant manager, as needed.
- One year's experience in a similar or customer service-related position
- Relevant knowledge of sales and customer service techniques
- Ability to manage a team of employees
- Good communicator
- Fluency in spoken and written French
- Fluency in spoken English (asset)
- Autonomous, dynamic and focused on customer satisfaction and teamwork.