Team Manager - Holt Renfrew, Vancouver

Celine

  • Vancouver, BC
  • Permanent
  • Full-time
  • 7 days ago
CELINE is a fast-growing French and Leather-Goods Couture House that belongs to the LVMH group, which ambition is to become one of the most iconic luxury brands worldwide.To make this vision a reality we are looking for enthusiastic, passionate and agile personalities who are eager to evolve in a demanding environment.YOUR WORK ENVIRONMENTThe Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.YOUR IMPACTPeople Management:
  • Manage a team of Client Advisors; develop and coach staff through goal setting and regular individual and team meetings
  • Consistently build a growth environment through daily coaching's, weekly pulse checks, monthly reviews and our internal objectives platform (RISE)
  • Ensure that direct reports have a strategic and effective mindset that is focused on commercial success, reflected through consistent KPI achievement
  • Involvement in team's succession planning by training and developing support personnel to the best of their abilities
  • Recruitment of candidates for all levels within the team with qualifications that meet company standards
  • Supervise team and implement company policies while adhering to accurate procedure regarding disciplinary action
  • Onboard new hires, train, and develop the team to provide exceptional client service, drive sales and usage of systems/processes
  • Identify individual and team training needs - create and implement regular training to be followed up with a written report to Training Manager and Store Manager
  • Exhibit strong interpersonal skills in taking care of staff, peers, supervisors and the NY and Paris corporate office
Sales:
  • Meet sales goals set forth by the Regional Director of Stores
  • Lead and empower sales team to provide high quality client service in order to achieve maximum sales results
  • Coordinate the use of all client relationship resources (training tools, client books, etc.) to provide personal assistance to clients
  • Manage the level of floor supervision to improve sales results
  • Develop events/incentives that will continue to grow client base, with particular emphasis placed on building local market
Client Service:
  • Maintain the highest degree of client service every day
  • Support management and team with building a strong repeat business and prospecting mindset through an action-based culture; Create an appointment-based business, consignments and progressive growth of client base
  • Collaborate with Store Manager and Corporate partners to ensure that team members embody the quest for excellence in client service, measured by the Voice of Client (VOC) and Mystery Shop Scores
  • Assist sales associates with various client service issues
  • Empower associates to make decisions in the best interest of providing good client service by serving as a proactive mentor and problem solver
Job responsibilitiesOperations:
  • Effective utilization of POS system and its inventory management functions; Be fully trained in current POS systems and to ensure that the staff is proficient as well
  • Partner with logistics and product team to ensure appropriate assortment
  • Provide monthly qualitative and quantitative business reports as stipulated by Corporate
  • Maintain good communication with members of corporate office, mall office, repair facility and other stores
  • Coordinate follow-up and paperwork in an accurate and timely fashion
  • Meet inventory accuracy and shrink requirements
  • Perform other projects, as assigned
Visuals:
  • Partner with the Visual Manager to lead all aspects of the visual merchandising standards
  • Determine metro client profile allowing appropriate reaction to individual trends in business
  • Support Visual Merchandising in planning, scheduling, and implementing an innovative, compelling and well carried out visual environment with the express purpose of enhancing the client's shopping experience
  • Review sales frequently, take action to correct deficiencies and improve positive sales
KEYS FOR SUCCESSEducation:· Business School, University or “equivalent experience”Experience:
  • Position requires minimum of 6 years of experience in a retail setting with emphasis on operations, store management or office administration, preferably in a luxury setting.
  • Computer literate; learn and use various software packages
Competencies:
  • Candidates with client books strongly preferred
  • Desire to work retail, with a focus on management
  • Passion for luxury product with an appreciation for design
  • Action oriented, result driven
  • Proficiency in meditating and resolving issues or concerns that may arise
  • Strong oral and written communication skills
  • Customer service oriented
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Languages: Foreign Languages a plusWorkplace: 737 DUNSMUIR ST, VANCOUVER BC V7Y 1E4OTHER INFORMATIONPotential starting date: ASAPOUR COMMITMENTCELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.CELINE recruits and recognizes all types of talent and singularities.

Celine