Sr. Manager, Collections

CIBC

  • Toronto, ON
  • Permanent
  • Full-time
  • 8 days ago
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingThrough effective leadership as the Senior Manager, you will provide operational advice, coaching and development to the management team within Client Account Management in order to meet the departmental goals at the national level to reduce loan losses. You will ensure that teams consistently deliver a positive customer experience through quality interactions, accurate problem identification, and long-term, sustainable solutions. We want to hear from you if: You go the extra mile, because it’s the right thing to do. You are ambitious and you love to learn. You are motivated to make a difference. You love to surround yourself with people who challenge you. You listen and learn from the diverse experience of others. You bring your whole self to work.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How You’ll Succeed
  • People Management- Provide ongoing professional development of managers and their staff and enable them to develop the necessary functional behaviors, technical skills and leadership skills to deliver exceptional customer service and achieve performance goals. Foster an environment conducive to positive employee relations through modeled behavior and proactively seek to develop, implement and support programs that minimize or prevent employee dissatisfaction.
  • Operational Strategy - Participate in the development of operational planning and ensure activities are value-driven and consistent with broader organizational goals and strategies. Deliver on performance goals based on the overall business plan, monitor and manage performance, identify gaps and develop action plans to address inadequate results against plan.
  • Engagement and Communication - Provide effective communication of business goals and performance against goals to keep employees informed and motivated – through formal written communication vehicles, management meetings and team briefings and informal discussions.
Who You Are
  • You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams
  • You can demonstrate experience in receivables management with an emphasis on reducing loan losses leading management groups for 5-7 years.
  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results
  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-750 Law Ave. W., E4Employment Type RegularWeekly Hours 37.5Skills Coaching, Developing Others, Leadership, Team Development, Teamwork, Written Communication

CIBC