Spare Para-Transit Operator - Yellowknife

• Operate paratransit vehicles safely and courteously in various road and weather conditions, adhering to traffic laws and Transdev policies.
• Conduct thorough pre-trip and post-trip vehicle inspections, reporting any mechanical issues promptly.
• Provide assistance to passengers from their door to the vehicle and from the vehicle to their destination door, ensuring a clear and safe path.
• Assist passengers in boarding and disembarking, including the operation of lifts or ramps as needed.
• Secure mobility devices such as wheelchairs and walkers using appropriate restraint systems.
• Ensure all passengers are safely seated and secured before moving the vehicle.
• Communicate delays or service interruptions to dispatch immediately.
• Monitor passenger well-being throughout the trip and respond appropriately to any emergencies or incidents.
• Ensure all passengers are safely seated and secured before moving the vehicle.
• Treat all passengers with respect, dignity, and patience.
• Provide information about the service as needed and handle customer concerns professionally.
• Follow assigned schedules and manifests accurately, maintaining punctuality for pickups and drop-offs.
• Maintain accurate records of daily trips, mileage, incidents, and any passenger-related issues.
• Monitor fare evasion and report repeated issues to supervisors.
• Report cancellations, no-shows, and late arrivals in accordance with YATS/YKFlex policies.
• Report mechanical issues or maintenance needs through the appropriate channels.
• Keep assigned vehicle clean and presentable during the shift.
• Report vandalism or cleanliness issues to maintenance promptly.
• Comply with all Transdev Yellowknife, territorial, and federal transportation policies and regulations.
• Participate in all required training sessions, including those related to accessibility, safety, and customer service.
• Display professionalism at all times as a representative of Transdev Yellowknife.
• Stay informed about updates to YATS/YKFlex policies and procedures.

• Competitive hourly pay of $33.15/ hour.
• Making a real difference in the lives of the families and children you serve.
• A clean and positive work environment.
• Career advancement opportunities due to a strong presence across North America.
• The ability to have a positive social impact by operating sustainable mobility solutions.
• Join a Group committed to encouraging diversity and employee development.

• A valid Class 4 Unrestricted Driver’s License.
• A clean driving record with no major infractions in the past 3 years.
• Minimum 1 year of commercial or professional driving experience preferred (e.g., school bus, transit, or paratransit services).
• Experience working with seniors, individuals with disabilities, or in customer-facing roles is considered a strong asset.
• Familiarity with Yellowknife roads and weather conditions is preferred.
• Demonstrates commitment to safe driving practices and securement of mobility devices.
• Understands emergency procedures and incident response.
• Empathetic and patient approach to riders with disabilities or health conditions.
• Strong interpersonal and customer service skills, with the ability to engage with passengers of all backgrounds.
• Capable of operating vehicle lifts/ramps, securing wheelchairs, and using onboard communication devices.
• Good judgment and decision-making in handling unexpected road or passenger situations.
• Punctuality and reliability, with the ability to follow strict schedules and adjust efficiently to delays or last-minute changes.
• The ability to work flexible hours, including early mornings, split shifts, evenings, and weekends.
• A strong understanding of Workplace Safety and Health Act regulations related to transit operations.
• Can complete trip logs, incident reports, and other paperwork clearly and accurately.
• Understands and applies YATS/YKFlex service rules (e.g., one destination per trip, attendant policy, no smoking, etc.).
• Knowledge of occupational hazards and safety precautions in public transit.
• The ability to pass a vulnerable sector records check and drug/alcohol testing.

• This is a casual, non-unionized position in Yellowknife.
• Transit environment: early mornings, evenings, weekends, and holidays may be required.

Transdev