Client Services Coordinator
Avison Young View all jobs
- Cambridge, ON
- $50,000-60,000 per year
- Permanent
- Full-time
- Coordinate deal processing with agents and the Accounting Department
- Support transaction intake and documentation workflows in alignment with centralized processes
- Provide backup support to the CSC team during peak periods, absences, or high-volume cycles
- Help maintain service consistency and turnaround timelines across the office
- Support brokers with scheduling, property tours, and administrative coordination as needed
- Assist with preparation and coordination of proposals, presentations, and marketing packages
- Support assembly of listing materials while maintaining brand standards
- Update listings on internal platforms and third-party databases as required
- Conduct market research using CRM, MLS, CoStar, Altus, and other industry tools
- Maintain and update CRM records with current client and market information
- Process and code invoices, including payables and Leader Credits
- Support onboarding and offboarding coordination in partnership with HR and Operations
- Track staff vacation, sick days, and time-off records
- Prepare presentations, reports, spreadsheets, and internal business documents
- Coordinate meetings, follow-ups, and action items
- Support operational reporting, expense tracking, and local office initiatives
- Assist the Managing Director and Senior Operations Manager with administrative and operational priorities
- Serve as primary administrative contact for RECO, LSTAR, Cornerstone, and licensing matters
- Prepare, review, and maintain real estate documentation including listing agreements, offers, proposals, commission agreements, amendments, waivers, extensions, and MLS-related agreements
- Track listing expiries and ensure required documentation is completed and compliant
- Maintain organized records and correspondence for property listings and transactions
- Proofread documents for accuracy, clarity, and brand consistency
- Act as first point of contact for basic IT troubleshooting and equipment coordination
- Oversee copier, print room, and office equipment functionality; escalate issues as required
- Manage office supply inventory and vendor coordination
- Coordinate facilities maintenance and service providers
- Support client events, staff events, and local office initiatives
- Participate in Joint Health & Safety and First Aid responsibilities
- 3+ years of experience in operations coordination, administrative operations, or commercial real estate support
- Strong understanding of real estate documentation, compliance, and transaction processes (commercial experience preferred)
- Highly organized with strong attention to detail and time management skills
- Ability to manage multiple priorities in a fast-paced, service-driven environment
- Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with CRM systems, MLS, CoStar, Altus, or similar platforms is an asset
- Strong communication, proofreading, and stakeholder coordination skills
- Operational execution and accountability
- Organization and process management
- Service orientation and responsiveness
- Discretion and professionalism
- Adaptability in a high-volume environment
- Collaboration across brokerage, operations, and leadership teams